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Clinical Support Specialist

2 hours, 12 minutes ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM
Apply Now
Onera

Onera

Onera specializes in sleep diagnostics and monitoring solutions, providing a digital health platform that allows clinicians to initiate polysomnography (PSG) tests, enabling patients to self-apply sensor systems at home for overnight data gathering and...

Health Care Providers & Services
11-50
Founded 2017
$24M raised
View All Jobs 4

Description

  • Coordinate and execute product evaluations, demonstrations, and customer onboarding activities.
  • Serve as the primary clinical resource for customers during implementation, training, workflow optimization, and ongoing support.
  • Partner with Sales leadership and Regional Sales Managers to support strategic account development and utilization growth.
  • Deliver clinical education and product training to physicians, sleep technologists, clinicians, and administrative staff.
  • Support customer success by identifying workflow challenges and collaborating cross-functionally on solutions.
  • Conduct outbound customer engagement and follow-up for inbound inquiries, marketing campaigns, and targeted commercial initiatives.
  • Assist with quarterly business reviews, utilization assessments, and customer performance discussions.
  • Provide support at conferences, trade shows, educational programs, and customer events.
  • Maintain documentation of customer interactions, evaluations, implementation activities, and follow-up items in CRM and internal systems.
  • Communicate customer feedback, market intelligence, competitive insights, and training needs to internal stakeholders.

Requirements

  • Bachelor’s degree in Nursing, Respiratory Care, Biological Sciences, or a related healthcare discipline required.
  • RPSGT credential required.
  • Minimum of 3 years of clinical support, clinical education, or customer-facing experience in medical devices, diagnostics, or sleep medicine.
  • Prior experience in sleep diagnostics, respiratory care, cardiovascular diagnostics, or related healthcare technology preferred.
  • Experience supporting large health systems, IDNs, VA/government accounts, or complex clinical implementations preferred.
  • Strong organizational, prioritization, and time-management skills.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to work independently in a highly dynamic and growth-oriented environment.
  • Maintain expertise in sleep medicine trends, home sleep diagnostics, reimbursement developments, and competitive technologies.
  • Ensure compliance with company policies, quality standards, and regulatory requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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