French Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

1 hour, 18 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Handle customer inquiries and technical issues related to iRobot products in French via phone, email, and chat.
  • Troubleshoot product problems and guide customers through solutions efficiently.
  • Document customer interactions clearly and maintain accurate support records.
  • Collaborate with technical and product teams to resolve complex issues.
  • Stay current on iRobot product updates, features, and troubleshooting techniques.
  • Contribute to customer satisfaction initiatives and continuous improvement processes.
  • Serve as the primary point of contact for French-speaking customers seeking support for their iRobot products.

Requirements

  • Fluency in French, both spoken and written, is mandatory.
  • English proficiency is a plus.
  • Experience in technical support or customer service, ideally with electronic or robotic products.
  • Strong problem-solving skills and a customer-oriented mindset.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and handle a dynamic workload effectively.
  • Familiarity with CRM software and technical support tools.
  • Willingness to relocate to Sofia.
  • Paid relocation assistance is provided.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • 1,500 Euro signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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