Senior Technical Solutions & Integration Specialist

6 days, 16 hours ago
Full-time
Senior
Software Development
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014

Description

  • Investigate and resolve technical solution tickets from Customer Support, Customer Success, Sales, and other customer-facing teams from diagnosis through resolution.
  • Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.
  • Provide clear and technically accurate explanations to customers and internal teams when needed.
  • Identify recurring issues and propose improvements, fixes, or process changes.
  • Collaborate with Product and Engineering teams by reporting bugs and following up through resolution.
  • Support and maintain third-party integrations within the broader technical solution landscape.
  • Contribute to internal documentation and Knowledge Base articles.
  • Stay up to date with product team releases and changes.
  • Work collaboratively to help deliver team-level and company-level key results.

Requirements

  • Strong experience solving complex technical issues in a SaaS or platform environment.
  • Solid understanding of REST APIs, webhooks, and asynchronous communication.
  • Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.
  • Ability to reason about application architecture, integrations, and failure modes.
  • Confidence working with API and platform documentation to make technical decisions.
  • Ownership mindset focused on improving systems, not only solving tickets.
  • Ability to work 8:00 AM–5:00 PM EET, with flexibility to adjust start or end time by 1 hour.
  • Willingness to work 9-hour shifts with a 1-hour break.

Benefits

  • Gross salary starting from 2100 EUR/month, based on experience.
  • Quarterly salary reviews.
  • Unlimited learning budget for self-improvement after 3 months.
  • Private health insurance.
  • Unlimited access to psychotherapy.
  • Workstation budget of 420 EUR.
  • Work anniversary gifts, such as home cleaning services.
  • Attractive workations and team-led team-building events.

Interested in this position?

Apply directly on the company website

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