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Customer Success Manager

3 hours, 24 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Blinq

Blinq

Blinq Technologies is a fast-growing B2C and B2B SaaS startup that simplifies networking with digital business cards. Share your professional identity effortlessly with a single link, QR codes, and email signatures, while businesses manage brand narrat...

IT Services
11-50
$4M raised
View All Jobs

Description

  • Lead customer onboarding and rollout planning across teams.
  • Deliver product training, feature walkthroughs, and webinars for administrators and team members.
  • Build relationships with customer champions, budget owners, and decision-makers.
  • Use product usage data and customer feedback to identify adoption barriers, renewal risks, and growth opportunities.
  • Own account renewals, including pricing discussions and churn-risk mitigation plans.
  • Identify and pursue expansion opportunities across additional teams, departments, and locations.
  • Maintain account plans, customer health records, renewal forecasts, and expansion opportunities in the CRM.
  • Partner with Sales, Support, Product, and Engineering to resolve escalations and improve the customer experience.
  • Improve customer-success playbooks and use AI and automation to manage the portfolio effectively.

Requirements

  • Experience in Customer Success or Account Management within B2B SaaS, with ownership of customer outcomes and commercial results.
  • Demonstrated success improving product adoption, customer retention, and account growth.
  • Experience leading renewal, pricing, and expansion conversations with sound commercial judgment.
  • Ability to use customer, product, and revenue data to prioritize work and measure impact.
  • Clear communication skills for product training, difficult customer conversations, and senior stakeholder engagement.
  • Strong organization and follow-through in managing a large customer portfolio.
  • Ability to work independently in a remote, fast-moving environment.
  • Practical experience using AI and automation in customer-facing workflows.
  • Experience supporting rollouts across multiple departments, locations, or larger employee populations (preferred).

Benefits

  • Salary range of $85,000–$110,000, depending on experience.
  • 20 days of annual leave and generous PTO with flexibility for life events.
  • 401(k) retirement plan.
  • Comprehensive health, dental, and vision coverage.
  • Career growth opportunities as the company scales.
  • Team offsites, dinners, and game nights.

Interested in this position?

Apply directly on the company website

Apply Now

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