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Account Expert (Chinese Speaking)

6 days, 17 hours ago
Malaysia, Thailand
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Digital Marketing E-commerce HubSpot Mixpanel
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014
View All Jobs 3

Description

  • Serve as a trusted advisor for Omnisend’s top-tier customers and support their ongoing success.
  • Develop digital marketing strategies with merchants to help increase revenue for managed accounts.
  • Onboard new clients, including contact migration, warmup guidance, and setup of first campaigns and automations.
  • Provide strategic advice and respond to client questions on a weekly, bi-monthly, or monthly cadence.
  • Review customer dashboards, resolve open issues, and maintain consistent customer communication and escalation.
  • Keep merchants informed about product releases and new features.
  • Share customer feedback with Product and Engineering to help improve the platform and customer engagement.
  • Conduct quarterly business reviews and help customers establish and achieve quarterly goals.
  • Document troubleshooting steps and problem resolution for customer issues.

Requirements

  • 1-2 years of customer success-related experience.
  • Fluency in both English and Chinese.
  • Understanding of key digital marketing metrics such as opens, clicks, and conversions.
  • Proven ability to solve customer problems creatively.
  • Experience discussing business and sales topics during renewal or cancellation conversations.
  • Strong communication skills across chat, phone, video conference, and email.
  • Comfort using WeChat as a communication tool.
  • Strong time management, ownership, and ability to work independently.
  • Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G-Suite, Omnisend, or other e-commerce and marketing platforms.
  • Experience in e-commerce, SaaS, project management, or marketing is a plus.

Benefits

  • Gross salary starting from 1800 EUR/month based on experience, plus commission depending on individual results.
  • Unlimited learning budget for self-improvement.
  • Private health insurance.
  • Remote work possibilities.
  • Unlimited access to psychotherapy.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Attractive workations and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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