Sr. Digital Program Manager, Customer Activation & Adoption

2 hours, 1 minute ago
Full-time
Senior
Project and Program Management
6sense

6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services
1K-5K
Founded 2013
$526M raised

Description

  • Own customer success engagement design before, during, and immediately after onboarding.
  • Define what successful onboarding means from a customer success and renewal-readiness perspective.
  • Assess customer health, adoption, readiness, and risk at onboarding exit.
  • Set clear criteria and measurement for customers exiting onboarding healthy and activated.
  • Segment customers by readiness and determine appropriate post-onboarding CS motions.
  • Design scalable programmatic CS engagement paths triggered by onboarding outcomes and customer risk.
  • Introduce 1:many and digital motions such as webinars, group sessions, and guided content.
  • Partner with Professional Services to scale onboarding experiences and create reusable enablement assets.
  • Identify where current onboarding and CS engagement relies too heavily on manual, 1:1 effort and implement scalable alternatives.
  • Define and track onboarding-related CS metrics tied to activation, health, and renewal readiness.
  • Run pilots, test new engagement approaches, and iterate based on data.
  • Serve as the central point of accountability for onboarding-adjacent CS programs and cross-functional alignment.

Requirements

  • 5+ years of experience in program management, customer success operations, lifecycle programs, or digital CS.
  • Advanced proficiency with Gainsight, including health models, CTAs, journeys, and reporting.
  • Experience with Salesforce (SFDC) and Tableau to analyze data, monitor outcomes, and inform program decisions.
  • Demonstrated ability to design programmatic CS engagement, not just manage processes.
  • Experience translating customer data and signals into structured engagement strategies.
  • Experience operating in multi-product or platform SaaS models, with the ability to design engagement across interconnected products and use cases.
  • Strong analytical mindset with comfort assessing customer health, risk, and readiness.
  • Ability to operate autonomously and influence cross-functional partners without direct authority.
  • Clear, confident communication skills and comfort working with senior CS and GTM leaders.

Benefits

  • Base salary range of $102,375.00 to $128,150.00.
  • Bonus program or commission plan may be available.
  • Stock options may be included if approved by 6sense’s board.
  • Generous health insurance coverage.
  • Life and disability insurance.
  • 401(k) employer matching program.
  • Paid holidays, self-care days, and paid time off (PTO).
  • Paid parental leave and quarterly wellness education sessions.
  • Access to LinkedIn Learning and other learning and development initiatives.
  • Equipment and support to work from home or in an office.

Interested in this position?

Apply directly on the company website

Apply Now

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