Manager, Residential Field Service Operations

1 hour, 37 minutes ago
Full-time
Senior
Project and Program Management
Omnidian

Omnidian

Omnidian ensures the performance and protection of residential and commercial solar systems with a cash-back guarantee and proactive monitoring.

Renewable Electricity
51-250
Founded 2015
$24M raised

Description

  • Lead and coach Residential Field Service Managers to meet performance and quality targets.
  • Conduct regular 1:1s, team syncs, and feedback sessions to support team development.
  • Act as a primary escalation point for subcontractor and field service issues.
  • Ensure consistent execution of processes, workflows, and service standards.
  • Lead onboarding and training efforts for new team members.
  • Collaborate with Dispatch, Customer Experience, and Portfolio Operations Management to resolve service delays, escalations, and process gaps.
  • Work with Partner Account Managers to drive strong field performance.
  • Analyze service data to identify trends and recommend improvements.
  • Support documentation and process updates for field operations.
  • Track service quality and subcontractor performance accurately.

Requirements

  • 4+ years of experience in solar operations, field service management, or subcontractor oversight.
  • 2+ years of experience leading or coaching a distributed team.
  • Solid understanding of residential solar systems and service workflows.
  • Comfort with data analysis and digital tools such as CRMs and service platforms.
  • Experience in a startup or high-growth company environment is preferred.
  • Familiarity with Salesforce, GSuite, Slack, or similar tools is a plus.
  • State Electrical Contractor License holder is a plus.
  • NABCEP certification is a plus.
  • Experience scaling field teams or managing national service operations is a plus.
  • Must be able to start by the end of June.
  • No sponsorship available now or in the future.

Benefits

  • Starting base salary of $76,000-$95,000 per year.
  • 100% employer-paid employee health insurance premiums and 50% coverage for dependents.
  • Eligibility for performance bonuses.
  • Stock options/equity stake.
  • Up to $500 in annual learning reimbursement for courses, certifications, or conferences.
  • 12 weeks of paid parental leave after 1 year for all FTE employees.
  • Four-week paid sabbatical after four years.
  • 401(k) administration with a $1,000 annual match.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Country Lead - Indonesia

Mitti Labs 51-200 environmental services

Mitti Labs is hiring a Country Lead for Indonesia to design, launch, and scale its climate-smart rice farming programs from an initial pilot into a multi-province operation.

1 hour, 56 minutes ago

Culinary Lead

CookUnity 251-1K Hotels, Restaurants & Leisure

CookUnity is hiring a Culinary Leader to oversee kitchen quality, sanitation, and operational compliance across multiple locations supporting chef-to-consumer meal production.

2 hours, 35 minutes ago

Director, Supply Chain Analytics

Lingaro 5K-10K IT Services

Director, Supply Chain Analytics India Consulting and Advisory is a remote full-time leadership role focused on building and delivering supply chain analytics and AI advisory offerings for consulting clients.

AWS Azure Databricks GCP Snowflake
2 hours, 40 minutes ago

Apparel - Sourcing Manager, Men's Sweaters (NE & EUR)

Quince 51-250 Textiles, Apparel & Luxury Goods

Quince is seeking an Apparel Sourcing Manager for Men’s Sweaters to build and lead a new sourcing function that identifies vendor partners and scales a high-impact category for cost, quality, and speed.

2 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers