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Loyalty & Engagement Strategy Manager

3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Email Marketing
Apply Now
Olo

Olo

Olo is a pioneering on-demand commerce platform for over 600 restaurant brands, offering seamless online ordering, delivery, and personalized guest experiences to maximize revenue and enhance digital operations.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 15

Description

  • Partner with restaurant brands to design loyalty strategies aligned with acquisition, visit frequency, check size, and retention goals.
  • Recommend and design loyalty program structures such as points-based programs, tiers, visit-based rewards, gamification, challenges, and personalized offers.
  • Advise brands on loyalty best practices across quick service, fast casual, and full-service restaurant models.
  • Provide strategic guidance on CRM architecture, guest data strategy, segmentation, and lifecycle marketing.
  • Design CRM-driven campaigns and guest journeys across email, SMS, mobile apps, digital ordering, and in-store channels.
  • Support data capture strategies at key guest touchpoints such as POS, online ordering, app usage, and loyalty enrollment.
  • Translate business requirements into configurable loyalty and CRM solutions within the Olo Loyalty platform.
  • Design earning rules, redemption options, reward tiers, promotions, and automated marketing workflows.
  • Partner with implementation teams to ensure successful program deployments and integrations with POS, ordering, kiosks, mobile apps, and marketing systems.
  • Analyze performance metrics and provide recommendations to optimize loyalty structures, campaigns, and reporting frameworks.

Requirements

  • 5+ years of experience in loyalty programs, CRM/customer engagement platforms, restaurant technology, or solutions consulting.
  • Strong knowledge of guest engagement strategies and lifecycle marketing.
  • Ability to translate business requirements into technical solution configurations supported by Olo Loyalty and Engage.
  • Excellent client-facing, facilitation, and presentation skills.
  • Experience working with restaurant operators, marketing teams, and technology leaders (preferred).
  • Restaurant industry knowledge across quick service, fast casual, or full-service models (preferred).
  • Ability to work remotely from anywhere in the U.S. or from Olo’s NYC headquarters.
  • Experience with loyalty performance metrics, segmentation, and reporting frameworks (preferred).

Benefits

  • Competitive salary of $77,000–$110,500 annually, depending on experience and location.
  • 20 days of paid time off, plus 10 sick days and 11 holidays.
  • Year-end company closure.
  • Health, dental, and vision coverage for employees and their families.
  • 401(k) match.
  • Remote-office stipend.
  • Generous parental leave plan.
  • Volunteer time off and gift matching policy.

Interested in this position?

Apply directly on the company website

Apply Now

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