VIP Relationship Director, LATAM

6 days, 14 hours ago
Full-time
Lead
Customer and Technical Support
OKX

OKX

OKX operates as a leading cryptocurrency exchange, providing users with a platform to buy, sell, and trade various digital assets such as Bitcoin, Ethereum, and XRP, while also offering tools for exploring Web3, decentralized finance (DeFi), and non-fu...

Diversified Financial Services
1K-5K
Founded 2017

Description

  • Own LATAM’s VIP growth strategy and commercial roadmap to increase trading volume, revenue, and engagement.
  • Acquire, manage, and retain VIP users by building trusted relationships and providing tailored support.
  • Act as the senior client advocate by translating user needs into improvements with Product, Trading, Compliance, and Global VIP teams.
  • Identify and execute growth initiatives based on market intelligence to increase VIP trading activity and wallet share.
  • Lead, mentor, and expand the VIP business development team in LATAM with clear OKRs and accountability.
  • Represent OKX externally through events, partnerships, and relationship-building within the LATAM crypto trading community.
  • Analyze client behavior to segment VIP audiences, anticipate needs, and optimize engagement strategies.

Requirements

  • 10+ years of business development or relationship management experience in crypto, trading, brokerage, private client services, or fintech.
  • Proven track record of growing revenue through direct acquisition and retention of high-value clients.
  • Experience leading commercial teams and executing business development strategies in fast-paced environments.
  • Deep understanding of LATAM’s crypto and trading landscape, user motivations, and competitive dynamics.
  • Excellent interpersonal skills with the ability to build trust quickly and negotiate at a senior level.
  • Fluent in Spanish and English.
  • Highly self-driven, results-oriented, and able to navigate ambiguity with ownership and urgency.

Benefits

  • Competitive total compensation package.
  • Learning and development programs plus an education subsidy for employee growth.
  • Team-building programs and company events.
  • Remote work indicated by the #LI-REMOTE tag.

Interested in this position?

Apply directly on the company website

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