RemoteLeaf Logo
Log in Sign up

Associate Technical Account Manager - Auth0 Enterprise

4 weeks ago
Mexico
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Cybersecurity HTTP OAuth OpenID Connect
Apply Now
Okta

Okta

Okta is a leading independent provider of identity solutions for enterprises, offering a comprehensive range of products and services to connect and protect employees, partners, and customers. With a focus on secure access, authentication, and automati...

Professional Services
5K-10K
Founded 2009
View All Jobs 65

Description

  • Serve as a trusted identity coach by providing timely technical guidance, advice, enablement, and best practice sharing.
  • Learn customers’ businesses, strategies, goals, and challenges through the lens of identity.
  • Build and maintain long-term relationships with technical and executive stakeholders across the customer lifecycle.
  • Conduct quarterly executive business reviews to recap value delivered, review current initiatives, and discuss roadmap items.
  • Conduct ad hoc meetings with technical practitioners to discuss identity solutions, guidance, and best practices.
  • Monitor customer health, satisfaction, and engagement, and proactively manage risks and escalations.
  • Collaborate with stakeholders to increase customer adoption and identify growth opportunities.
  • Analyze customer trends and take action to improve outcomes and optimize success.
  • Act as a product evangelist by educating customers on new features and roadmap alignment.
  • Represent the voice of the customer and ensure customer needs and feedback inform company direction.

Requirements

  • 2+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
  • Familiarity with CIAM areas and technical competencies.
  • Knowledge of authentication and authorization technologies and protocols, including OAuth, OpenID Connect, and SAML 2.0.
  • Experience consuming APIs and using HTTP request methods.
  • High-level understanding of custom consumer and SaaS applications, both web and native.
  • Passion for learning cybersecurity principles for IT and consumer applications.
  • Experience with SaaS, PaaS, or cloud-based services, including adoption, integration, and ongoing use.
  • Basic knowledge of the software development lifecycle, with interest in programming languages and application builder practices.
  • Customer-first mindset with strong problem-solving skills to address technical challenges and business objectives.
  • Ability to manage multiple projects, perform customer research, generate reports, analyze data, and present effectively.
  • Excellent communication skills with the ability to set expectations across audiences from developers to C-level executives.
  • Ability to influence customer behavior and health metrics across a portfolio of customers.
  • Remote position located within 50 miles of Mexico City, with some travel required under 25% of the time.

Benefits

  • Remote work within 50 miles of Mexico City with limited travel.
  • Hybrid work arrangement.
  • Immersive, in-person onboarding experience to accelerate impact and connection.
  • Support for employee well-being through Okta’s rewards and benefits program.
  • Opportunities for social impact through Okta for Good.
  • Programs focused on developing talent and fostering connection and community.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Block

Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block 10K-50K Capital Markets

Block is hiring a leader for its global Technical Account Management team supporting Cash App Pay, Afterpay, and Clearpay merchants, to drive post-sales technical partnership, merchant health, and commercial growth.

United States Full-time Lead Technical Account Manager
$143k-$236k
E-commerce Google Tag Manager
55 minutes ago
K Group Companies

Technical Account Manager - Physical Security Solutions

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Technical Account Manager in Grand Rapids, Michigan to manage client relationships and grow physical security and managed services business for existing and new accounts.

United States Full-time Junior Technical Account Manager
2 hours, 26 minutes ago
AHEAD

Senior Technical Consultant, Observability

AHEAD 1K-5K IT Services

AHEAD is hiring a Senior Technical Consultant to advise enterprise clients on observability strategy, architecture, and delivery for complex digital platforms.

India Full-time Senior Implementation Consultant Technical Account Manager
Ansible Datadog Elasticsearch Go Grafana Helm Honeycomb Jaeger Java JavaScript Kubernetes Microservices .NET New Relic OpenTelemetry Prometheus Python Splunk Terraform
5 hours, 5 minutes ago
Inspiroz

Business Technology Specialist

Inspiroz 51-250 Internet Software & Services

Inspiroz is hiring a Business Technology Specialist to support a fast-growing commercial property management client by coordinating and executing technology integrations for newly acquired offices nationwide.

United States Full-time Mid Level Implementation Engineer Technical Account Manager
$70k-$100k
8 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers