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Associate Technical Account Manager - Auth0 Enterprise

1 month, 2 weeks ago
Mexico
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Cybersecurity HTTP OAuth OpenID Connect
Apply Now
Okta

Okta

Okta is a leading independent provider of identity solutions for enterprises, offering a comprehensive range of products and services to connect and protect employees, partners, and customers. With a focus on secure access, authentication, and automati...

Professional Services
5K-10K
Founded 2009
View All Jobs 55

Description

  • Serve as a trusted identity coach by providing timely technical guidance, advice, enablement, and best practice sharing.
  • Learn customers’ businesses, strategies, goals, and challenges through the lens of identity.
  • Build and maintain long-term relationships with technical and executive stakeholders across the customer lifecycle.
  • Conduct quarterly executive business reviews to recap value delivered, review current initiatives, and discuss roadmap items.
  • Conduct ad hoc meetings with technical practitioners to discuss identity solutions, guidance, and best practices.
  • Monitor customer health, satisfaction, and engagement, and proactively manage risks and escalations.
  • Collaborate with stakeholders to increase customer adoption and identify growth opportunities.
  • Analyze customer trends and take action to improve outcomes and optimize success.
  • Act as a product evangelist by educating customers on new features and roadmap alignment.
  • Represent the voice of the customer and ensure customer needs and feedback inform company direction.

Requirements

  • 2+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
  • Familiarity with CIAM areas and technical competencies.
  • Knowledge of authentication and authorization technologies and protocols, including OAuth, OpenID Connect, and SAML 2.0.
  • Experience consuming APIs and using HTTP request methods.
  • High-level understanding of custom consumer and SaaS applications, both web and native.
  • Passion for learning cybersecurity principles for IT and consumer applications.
  • Experience with SaaS, PaaS, or cloud-based services, including adoption, integration, and ongoing use.
  • Basic knowledge of the software development lifecycle, with interest in programming languages and application builder practices.
  • Customer-first mindset with strong problem-solving skills to address technical challenges and business objectives.
  • Ability to manage multiple projects, perform customer research, generate reports, analyze data, and present effectively.
  • Excellent communication skills with the ability to set expectations across audiences from developers to C-level executives.
  • Ability to influence customer behavior and health metrics across a portfolio of customers.
  • Remote position located within 50 miles of Mexico City, with some travel required under 25% of the time.

Benefits

  • Remote work within 50 miles of Mexico City with limited travel.
  • Hybrid work arrangement.
  • Immersive, in-person onboarding experience to accelerate impact and connection.
  • Support for employee well-being through Okta’s rewards and benefits program.
  • Opportunities for social impact through Okta for Good.
  • Programs focused on developing talent and fostering connection and community.

Interested in this position?

Apply directly on the company website

Apply Now

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