PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services

Health Care

1K-5K (2750)

Founded 2000

$232M raised

59 open positions

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Technical Account Manager (Integrated Care)

2 hours, 33 minutes ago

United States

Full-time

Mid Level

Technical Account Manager

Customer and Technical Support

Apply Now

PointClickCare

Health Care Providers & Services

1K-5K

Founded 2000

$232M raised

View All Jobs 59

Description

Act as a technical liaison between clients, Customer Success, Support, and internal teams.
Understand client business and technical requirements.
Proactively identify and drive improvements that increase stability and scale of technical infrastructure.
Conduct periodic meetings with the Customer Success Manager to maintain client satisfaction and visibility into technical projects.
Provide answers to customer inquiries and manage complex support issues beyond basic help desk requests.
Anticipate downstream impacts of customer build changes and mitigate risk associated with updates or changes.
Develop action plans in collaboration with the Customer Success Manager.
Identify opportunities to improve and optimize existing processes.
Analyze underlying trends and support root cause analysis.
Serve as a direct point of escalation for high-impact support cases and projects.
Ensure clients have early visibility into product releases and roadmap.
Relay customer feedback and opportunities to relevant internal groups.

Requirements

Proven work experience in a Technical Account Manager, Project Manager, or similar client-facing role.
Experience working with large customers and complex support issues.
Strong customer orientation and service skills.
Ability to build rapport, trust, and respect with customer contacts at tactical and executive levels.
Solid technical background with hands-on experience in digital technologies.
In-depth knowledge of the healthcare industry.
Ability to understand customers' business objectives.
Excellent verbal and written communication skills.
Strong presentation, analytical, and problem-solving skills.
Ability to influence, coordinate, and interact with internal and external stakeholders.
Ability to work independently and as part of a team without supervision.
Experience in a proactive, engaged, and driven role is preferred.

Benefits

Base salary range of $100,000 to $110,000 per year.
Full-time benefits and other added incentives.
Benefits starting from Day 1.
Retirement plan matching.
Flexible paid time off.
Wellness support programs and resources.
Parental and caregiver leaves.
Fertility and adoption support.
Continuous development support program.
Employee assistance program.
Employee recognition and allyship/inclusion communities.

Interested in this position?

Apply directly on the company website

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