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Technical Customer Success Manager (Healthcare SaaS)

2 hours, 5 minutes ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Active Directory OpenID Connect SAML
Apply Now
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services
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Description

  • Serve as the primary support resource and trusted advisor for customers using the healthcare software platform.
  • Build strong relationships with clinical users, administrators, and customer IT teams.
  • Provide timely updates, clear communication, and a positive support experience throughout issue resolution.
  • Advocate for customer needs and share feedback with internal product and engineering teams.
  • Investigate, reproduce, document, and manage customer-reported product issues.
  • Perform structured troubleshooting to identify root causes and resolution paths.
  • Support application configuration, user administration, access management, and platform setup.
  • Assist customers with login, authentication, user provisioning, and system access issues.
  • Monitor operational dashboards and proactively identify potential user-impacting concerns.
  • Partner with Product, Engineering, Infrastructure, Clinical, and customer IT teams to resolve issues and manage technical configurations.

Requirements

  • 4+ years of experience in Customer Success, Technical Support, Application Support, Product Support, Technical Account Management, or a related customer-facing technology role.
  • Experience supporting SaaS applications and web-based software platforms.
  • Experience working directly with customer IT teams and end users.
  • Ability to investigate and troubleshoot complex application issues in production environments.
  • Experience using ticketing systems, monitoring tools, and operational dashboards.
  • Familiarity with identity management, Single Sign-On (SSO), Active Directory, Entra ID, Auth0, SAML, or OIDC is preferred.
  • Healthcare technology, healthcare SaaS, clinical software, EMR/EHR, or healthcare operations experience is highly preferred.
  • Bachelor’s degree is preferred but not required with relevant experience.

Benefits

  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k, IRA).
  • Paid Time Off (Vacation, Sick & Public Holidays).

Interested in this position?

Apply directly on the company website

Apply Now

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