Technical Support Specialist (Based in Philippines)

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Provide responsive chat and email support to merchants during onboarding, post-installation, and ongoing maintenance.
  • Complete onboarding tasks for merchants, including front-end work on Shopify storefronts using HTML/Liquid, CSS, and JavaScript.
  • Install Okendo widgets and perform feature setup, including SEO optimization and integrations with other apps.
  • Customize widgets, install extra components, and investigate and resolve front-end bugs.
  • Follow Okendo’s coding guidelines and quality standards for support work.
  • Assist other support team members with questions, tasks, and escalations when needed.
  • Maintain and contribute to internal technical documentation, tutorials, FAQs, and troubleshooting guides.
  • Collaborate with development, sales, customer success, and marketing teams to share customer feedback and support pre-sales technical needs.
  • Participate in forums, webinars, and other channels to answer merchant questions and share best practices.
  • Review tickets and help ensure support work meets professional, functional, and process standards.

Requirements

  • 3+ years of experience in a customer-facing support role with a technical specialization.
  • Experience writing code in an academic or commercial setting.
  • Strong understanding of front-end technologies such as HTML, CSS, and JavaScript.
  • Experience with Shopify or similar eCommerce platforms.
  • Clear and concise written and verbal communication skills.
  • Confidence in troubleshooting, debugging, and problem-solving.
  • Familiarity with SaaS and HubSpot or a similar CRM.
  • Ability to engage both technical and non-technical users.
  • Strong time management, empathy, and customer-oriented mindset.
  • Preferred traits include quick learning, strong ownership, sound judgment, and a business-minded approach.

Benefits

  • Remote full-time role based in the Philippines.
  • Opportunity to join a high-growth startup backed by top investors.
  • Chance to help build a customer success function from the ground up.
  • Work on a platform serving Shopify brands and eCommerce merchants.
  • Opportunity to participate in cross-functional projects and collaborate with multiple business units.

Interested in this position?

Apply directly on the company website

Apply Now

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