RemoteLeaf Logo
Log in Sign up

Customer Success Engineer LATAM

3 weeks, 5 days ago
Peru
Contract
Junior
Customer Success
Customer and Technical Support
CSS HTML XML
Apply Now
Oddin.gg

Oddin.gg

Oddin.gg is a top B2B esports betting provider, offering cutting-edge products like odds feeds and risk management to maximize profitability for partners worldwide.

Hotels, Restaurants & Leisure
51-250
View All Jobs 14

Description

  • Integrate and support Oddin.gg digital products, including data feeds, APIs, and digital turn-key solutions, within customer platforms.
  • Work closely with customer IT teams and Oddin.gg product, development, and sales teams to onboard new and existing customers.
  • Communicate directly with international B2B customers across multiple locations.
  • Take ownership of technical issues, troubleshoot problems, escalate when needed, and drive them to resolution.
  • Provide technical support and advice to customers during integration and ongoing service use.
  • Perform technical and operational coordination between customers and Oddin.gg internal departments.
  • Create, maintain, and update technical documentation and the knowledge base.
  • Handle multiple customer engagements simultaneously while maintaining service quality.

Requirements

  • Technical education or equivalent relevant experience.
  • Proficiency in English, Spanish, and Portuguese.
  • Experience in technical support or sales operations.
  • Basic understanding of web technologies and communication protocols.
  • Basic understanding of, or willingness to learn, esports and betting industries.
  • Strong communication and relationship-building skills.
  • Team-oriented mindset with a problem-solving attitude and strong attention to detail.
  • Ability to quickly learn new technical skills and technologies.
  • Willingness and ability to travel.
  • Positive, diplomatic, and approachable demeanor.
  • Basic HTML and CSS knowledge is a plus.
  • Basic programming knowledge is a plus.
  • XML knowledge is a plus.
  • Basic API and database knowledge is a plus.
  • Additional languages are a plus.

Benefits

  • Work remotely from any location as an independent contractor.
  • Competitive salary.
  • Fast-moving, nimble environment where changes can be implemented quickly.
  • A strong get-things-done culture with direct feedback incorporated into product development.
  • Opportunity to work with a market leader at the intersection of esports and betting.
  • Immediate impact on company performance.
  • Chance to contribute to the company’s vision of becoming the No. 1 esports analytics company.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HelloFresh

Manager, Customer Experience (Good Chop)

HelloFresh 10K-50K Hotels, Restaurants & Leisure

Good Chop is seeking a Customer Experience Manager to lead its customer care operations and improve the end-to-end customer experience across a fast-paced consumer business.

United States Full-time Senior Customer Success
$117k-$131k
SQL Tableau
2 hours, 34 minutes ago
Open (YC W24)

AI Agent Designer

Open (YC W24) 11-50 information technology & services

OpenCX is hiring an AI Agent Designer to build and improve customer-facing AI agents by translating real use cases into reliable agent behavior.

Anywhere Full-time Mid Level Customer Success Prompt Engineer
LLM
7 hours, 35 minutes ago
Jacobian

Customer Care Specialist

Jacobian 51-200 hospital & health care

Customer Success Specialist für den klinischen Support der Softwarelösungen eines Healthcare-Unternehmens in der DACH-Region, mit Schwerpunkt auf der Betreuung von Kliniken und Radiologieabteilungen.

Germany Full-time Mid Level Customer Success
8 hours, 38 minutes ago
Inter

CUSTOMER EXPERIENCE ASSISTANT

Inter 51-250 Banks

Inter is hiring a High Income and Private Banking Client Service role to be the main point of contact for premium customers, resolving operational requests and strengthening the relationship so Inter becomes their primary account.

Brazil Full-time Junior Customer Success
9 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers