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Lead Technical Account Manager (EMEA)

1 month, 3 weeks ago
Europe, United Kingdom
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Carbon Black CrowdStrike Cybersecurity Databricks GCP Salesforce SIEM Snowflake
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Obsidian Security

Obsidian Security

Obsidian Security is a Southern California-based company at the forefront of cybersecurity, artificial intelligence, and hybrid cloud environments. They offer a comprehensive security solution for businesses, including advanced threat protection, insid...

Internet Software & Services
51-250
Founded 2017
$30M raised
View All Jobs 24

Description

  • Drive customer outcomes, platform adoption, and long-term value realization for enterprise customers and strategic partners across EMEA.
  • Own the technical success strategy for complex enterprise accounts and align the platform to customer security priorities and business goals.
  • Serve as a trusted technical advisor to senior customer stakeholders, including security leaders, IT executives, administrators, and executive sponsors.
  • Partner with customers to define success plans, maturity roadmaps, and optimization strategies.
  • Identify opportunities to improve customer health, adoption, and expansion by analyzing usage patterns and security needs.
  • Coordinate cross-functional work with Product, Engineering, Customer Success, Support, and Sales to deliver outcomes for strategic accounts.
  • Represent customer needs in product roadmap discussions by surfacing feedback, market trends, and enterprise requirements.
  • Deliver executive business reviews, account health insights, technical strategy sessions, and value realization narratives.
  • Lead technical workshops, enablement programs, and advisory sessions to improve customer self-sufficiency and platform maturity.
  • Mentor TAM team members and help improve playbooks, processes, documentation, and regional operating models.

Requirements

  • Proven experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, or a similar customer-facing technical role supporting enterprise accounts.
  • Strong combination of technical expertise, customer engagement skills, and leadership capabilities.
  • Deep understanding of cybersecurity, cloud, SaaS, and identity security concepts, including authentication, APIs, integrations, threat detection, and enterprise security workflows.
  • Hands-on familiarity with platforms such as Google Workspace, Microsoft 365, Okta, Salesforce, and ServiceNow.
  • Working knowledge of security solution categories such as SIEM, IAM/IGA, identity security, CASB, SSPM, Threat Detection, and AI security.
  • Ability to interpret customer environments, usage data, logs, alerts, and workflows to identify opportunities for better outcomes.
  • Experience mentoring peers, leading technical initiatives, or creating scalable best practices for customer-facing technical teams.
  • Comfortable working in a fast-paced startup environment with globally distributed teams.
  • Willingness to travel occasionally within EMEA and internationally, up to 20%.
  • Fully remote role based in EMEA.

Benefits

  • Competitive compensation with equity and 401k.
  • Comprehensive healthcare with dental and vision coverage.
  • Flexible paid time off and paid holiday time off.
  • 12 weeks of new parent or family leave.
  • Personal and professional development resources.
  • Eligible for equity awards and may be eligible for sales commission or incentive compensation.
  • Base salary range of £113,000–£125,000 GBP.

Interested in this position?

Apply directly on the company website

Apply Now

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