Fulfillment Operations Manager

1 month ago
Full-time
Senior
Project and Program Management
Nutrafol

Nutrafol

Nutrafol is the #1 dermatologist recommended hair growth supplement brand providing clinically proven, drug-free solutions for thicker, healthier hair by targeting root causes of hair thinning with a multi-targeting formula.

Health Care Providers & Services
51-250
$35M raised

Description

  • Support operations leadership with day-to-day operations and project management.
  • Oversee and implement operations-related initiatives across internal and cross-functional teams.
  • Serve as a liaison between the operations department, external partners, and leadership.
  • Lead direct reports by providing guidance, coaching, and support.
  • Review and improve internal processes and communicate SOPs to stakeholders on a quarterly basis.
  • Identify operational risks and develop corrective action plans under strict deadlines.
  • Track and report weekly, monthly, quarterly, and annual operational metrics.
  • Own carrier network performance, including service levels, costs, delivery SLAs, and exception management.
  • Support retail operations and fulfillment execution, including inventory flow, order processing, and EDI processes.
  • Drive operational analytics and insights to support decision making and continuous improvement.
  • Oversee department systems such as Magento, Skubana, and Salesforce.
  • Analyze performance data, identify trends, and collaborate on new processes and procedures.

Requirements

  • Bachelor’s degree in Supply Chain, Operations, or a related field.
  • 4-6 years of operations management experience in a manufacturing environment.
  • Experience in the Nutraceutical, Wellness, or CPG industries preferred.
  • Startup or high-growth company experience is a plus.
  • Brand experience preferred.
  • 1-2 years of managerial experience, including hiring, coaching, and mentoring.
  • Operational Management Systems and 3PL experience required.
  • Knowledge of eCommerce business models.
  • Proficiency with Magento, Skubana, and Salesforce, or similar ERP and CRM systems.
  • Strong organizational, time management, communication, process orientation, and problem-solving skills.
  • Experience analyzing and documenting functional requirements for eCommerce projects.
  • Ability to manage multiple projects under tight deadlines and adapt to changes.
  • Willingness to travel in-state and out-of-state for on-site audits and 3PL visits 1-2 times per year.
  • Flexible to potentially work weekends and late nights.
  • Entrepreneurial spirit with the ability to drive self-directed projects to completion.

Benefits

  • Fully remote work experience.
  • Comprehensive medical, dental, and vision coverage, including an FSA program.
  • 401(k) with employer match.
  • Quarterly bonus program.
  • Flexible PTO.
  • Two company-wide wellness breaks every day.
  • Free lunch every Tuesday and Thursday via Seamless/Grubhub.
  • Monthly wellness stipend.
  • Monthly internet stipend.
  • Monthly cell phone stipend.
  • Annual learning and development stipend.
  • Free meditation app membership through Headspace.
  • Free Nutrafol subscription.
  • Pet insurance discounts and benefits.
  • Base salary range of $95,000-$110,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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