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Client Success Manager

4 months ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
View All Jobs 8

Description

  • Build and maintain trusted relationships with key customer stakeholders and act as a strategic partner to their business goals.
  • Develop and execute structured success plans that tie product usage to measurable customer outcomes and value realization.
  • Drive customer onboarding, adoption, and ongoing engagement to help customers reach milestones and time-to-value.
  • Partner with Client Account Executives on Quarterly and Executive Business Reviews, including ROI, goal progress, and expansion opportunities.
  • Monitor customer health, usage data, and sentiment to identify risks and execute mitigation plans using structured frameworks and product insights.
  • Support renewal and expansion efforts by identifying opportunities, validating value, and maintaining accurate account context.
  • Maintain accurate CRM and Customer Success platform documentation, including success plans, interactions, risks, and outcomes.
  • Collaborate cross-functionally with Product, Marketing, Support, and Revenue Operations to resolve issues and improve the customer experience.
  • Follow Customer Success playbooks, processes, and standards to ensure consistency and quality across the customer lifecycle.

Requirements

  • 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role.
  • Proven ability to manage a portfolio of accounts with responsibility for retention and growth outcomes.
  • Strong communication and executive presence, including the ability to lead structured business reviews and customer conversations.
  • Experience building and executing success plans aligned to customer business objectives and measurable outcomes.
  • Commercial awareness and experience supporting renewals and identifying expansion opportunities.
  • Proficiency with CRM and Customer Success platforms, with Salesforce preferred.
  • Strong analytical skills with the ability to interpret customer usage data and translate insights into action.
  • Experience in hazardous industries or safety and risk management is strongly preferred.
  • Bachelor’s degree or equivalent experience is preferred.

Benefits

  • Annual base salary range of $65,000–$75,000.
  • Annual on-target earnings of $85,000–$95,000.
  • Medical, dental, and vision insurance.
  • Flexible Spending Accounts (FSA).
  • Paid time off, paid holidays, and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Program (EAP) and no-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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