Nintex

Nintex is the global standard for process intelligence and automation, empowering organizations worldwide to manage, automate, and optimize business processes efficiently and effectively.

Internet Software & Services

Information Technology

251-1K (1000)

Founded 2006

$135M raised

2 open positions

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Senior Customer Success Manager

1 month, 3 weeks ago

Germany

Full-time

Senior

Customer Success Manager

Customer and Technical Support

Salesforce

Apply Now

Nintex

Nintex is the global standard for process intelligence and automation, empowering organizations worldwide to manage, automate, and optimize business processes efficiently and effectively.

Internet Software & Services

251-1K

Founded 2006

$135M raised

View All Jobs 2

Description

Co-create customer success plans aligned to customer goals, lifecycle maturity, and long-term value realization.
Deliver executive-ready insights on adoption, usage, whitespace, and customer health to inform retention and growth strategies.
Maintain continuous engagement across a portfolio of accounts through feedback loops, sentiment tracking, and milestone alignment.
Anticipate renewal, expansion, modernization, and risk inflection points and proactively adjust success strategies.
Create and lead onboarding plans, training, and early adoption efforts for complex or strategic customers.
Run 30/90-day check-ins and coordinate issue resolution, including executive sponsor engagement when needed.
Surface blockers, collect feedback, and drive resolution across multiple internal teams.
Act as the voice of the customer internally and influence product and success strategy with outcome-based recommendations.
Build trusted relationships with users, champions, operational leaders, line-of-business leaders, and executive stakeholders.
Own renewal health reviews, risk mitigation plans, and structured churn-recovery plays.
Identify expansion and modernization opportunities and partner with Account Directors to position them effectively.
Mentor and coach other Customer Success Managers on account planning, executive conversations, and value storytelling.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and experience.
5-8 years of experience in Customer Success, Account Management, or another customer-facing role.
Experience working in SaaS or technology environments, ideally.
Experience with Salesforce.
Experience with a Customer Success Management platform is a plus.
Ability to operate with a high degree of autonomy across a complex customer portfolio.
Experience navigating complex stakeholder environments and competing priorities.
Experience leading executive-level customer conversations and escalations is preferred.

Benefits

Hybrid working model with a blend of at-home and in-office work.
Remote role with intentional opportunities to connect in person and asynchronously.
Global Gratitude and Recharge Days.
Flexible paid time off policy.
Employee wellness programs and counseling resources.
Meaningful peer recognition and awards.
Paid parental leave.
Invention/patenting assistance.
Community impact opportunities and paid volunteer time.
Intercultural learning and celebration.
Access to multiple tools for learning and growth and a global community.

Interested in this position?

Apply directly on the company website

Apply Now

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