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Technical Support Engineer

13 hours, 40 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure CSS Docker Grafana HTML JSON JWT Kibana Linux OAuth Postman REST API System Design XML
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 91

Description

  • Act as the initial point of contact for customer technical issues and provide timely assistance.
  • Diagnose, troubleshoot, and resolve technical problems across software, APIs, and integrations.
  • Escalate complex issues to the appropriate support tier when needed.
  • Track, document, and route cases to the right teams for accurate resolution.
  • Guide customers step by step through troubleshooting and solution workflows.
  • Maintain detailed records of customer interactions, resolutions, and follow-ups.
  • Collaborate closely with engineering teams to address recurring technical issues and improve product functionality.
  • Develop and maintain internal support tools to improve efficiency and customer experience.
  • Provide technical support through both written and verbal communication in English.
  • Analyze logs, errors, stack traces, and system behavior to identify root causes.

Requirements

  • 3+ years of experience as a Product Support Engineer or in a similar technical support role.
  • Hands-on experience with Windows and Linux environments.
  • Strong troubleshooting skills with a root-cause analysis mindset.
  • Experience working with REST APIs, including making requests and understanding responses.
  • Ability to read logs and interpret errors and stack traces.
  • Familiarity with tools such as Postman and browser developer tools.
  • Comfort working in a collaborative team environment under pressure.
  • Strong understanding of software development concepts, databases, and system design.
  • Experience with cloud-based technologies and familiarity with basic programming languages.
  • Nice-to-have experience with OAuth2, JWT, SSO, RBAC, GDPR, secure communication principles, Grafana, Kibana, Docker, AWS, Azure, JSON, XML, HTML/CSS, or help desk platforms such as Zendesk.

Benefits

  • Opportunity to join a global, market-leading company with a fast-paced and collaborative environment.
  • Strong internal career growth opportunities across multiple roles, disciplines, domains, and locations.
  • Work in a creative environment alongside experienced teams.
  • Exposure to a company with a large global customer base and significant product scale.
  • Equal opportunity employment consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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