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Senior Sales Engineer, Cognigy

1 month ago
United States
Full-time
Senior
Sales Engineer
Software Development
CSS DOM Generative AI HTML JavaScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 130

Description

  • Own discovery calls and technical deep dives to identify customer pain points and solution opportunities.
  • Deliver customized demos and presentations that translate product capabilities into business value.
  • Respond to RFIs and RFPs with differentiated, creative submissions.
  • Design and execute proof-of-value engagements that demonstrate real-world impact and help accelerate deals.
  • Track competitive positioning, market trends, and emerging technologies across AI, digital, analytics, and cloud platforms.
  • Provide technical expertise and upskill adjacent teams as a subject matter voice for AI.
  • Work closely with Sales throughout the presales cycle, including discovery, demos, and POCs.
  • Bridge technology and business value for enterprise prospects and customers.

Requirements

  • 7+ years of experience in solutions engineering, pre-sales, or sales architecture supporting complex enterprise software sales.
  • 7+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience with deep familiarity in the CCaaS landscape.
  • Proven track record of delivering best-in-class solutions with strong work examples.
  • Strong JavaScript programming and scripting skills.
  • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
  • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
  • Experience with enterprise SaaS architecture, APIs, and integrations.
  • Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools.
  • Comfortable using AI-assisted coding tools and vibe coding techniques to prototype and iterate quickly.
  • Strong business acumen with the ability to connect technology to revenue and profit outcomes.
  • Excellent problem-solving, presentation, and storytelling skills.
  • Ability to identify root causes and apply creative thinking to solve complex issues.
  • Skilled at managing multiple priorities across concurrent client engagements.
  • Bachelor's degree in a related technology field is preferred; MBA is preferred.
  • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms is preferred.

Benefits

  • Opportunity to join a global, market-leading company with a fast-paced, collaborative, and creative environment.
  • Endless internal career growth opportunities across multiple roles, disciplines, domains, and locations.
  • Work at a company focused on innovation in AI, cloud, and digital customer experience.
  • Be part of a high-performing team at a market leader with broad enterprise reach.
  • Equal opportunity employer status with consideration for all qualified applicants without discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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