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Customer Success Manager, Premier, Actimize

1 week, 2 days ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 139

Description

  • Manage customer relationships across the full lifecycle, from implementation through long-term account growth.
  • Process renewals on time, including pricing in line with contractual requirements.
  • Identify upsell and cross-sell opportunities and close smaller transactions directly.
  • Partner with account executives on larger sales opportunities.
  • Support customer adoption and satisfaction by helping with product usage and escalating issues when needed.
  • Serve as a trusted advisor to assigned accounts and maintain deep knowledge of the customer base.
  • Develop and deliver customized presentations that communicate usage, benefits, achievements, opportunities, and next steps.
  • Work with product management to relay customer feedback and help shape future product improvements.
  • Support smooth customer implementations by coordinating with the implementation team and providing on-site assistance as needed.
  • Track customer retention and revenue growth to measure success.

Requirements

  • 4+ years of applicable experience in a Customer Success Manager role.
  • Working technical knowledge of financial crimes software, design, and functionality.
  • Experience managing the business aspects of mid-to-large-sized customers.
  • Demonstrated ability to work in a fast-paced environment and meet customer time constraints.
  • Ability to work independently with little to no daily supervision.
  • Competency in negotiating and upselling products and service offerings.
  • Bachelor’s degree in Information Technologies, Business Administration, related field, or equivalent work experience required.
  • Demonstrated sales proficiency, primarily with an installed base of customers (preferred).
  • Experience or knowledge of AML or fraud solutions (preferred).

Benefits

  • Hybrid NiCE-FLEX schedule with 2 days in the office and 3 days remote each week.
  • Opportunity to work for a global market leader in a fast-paced, collaborative, creative environment.
  • Access to ongoing learning, growth, and internal career opportunities across multiple roles and locations.
  • Chance to work on industry-leading financial crime, risk, and compliance solutions.
  • Equal opportunity employer status with fair consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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