ServiceNow Senior Software Engineer - CSM + Custom Application

18 hours, 30 minutes ago
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Lead, coach, and mentor a team of Software Engineers.
  • Develop and implement ServiceNow customizations based on functional and technical requirements.
  • Perform advanced troubleshooting and root-cause analysis for ServiceNow platform issues.
  • Resolve issues involving CSM, integrations, portals, and other ServiceNow modules.
  • Support and maintain ServiceNow modules and integrations with external systems.
  • Collaborate with stakeholders and end users to understand requirements and deliver effective solutions.
  • Participate in platform upgrades, clones, patching, and performance optimization initiatives.
  • Ensure adherence to ServiceNow development and configuration best practices.
  • Document technical solutions, workflows, and issue resolutions.
  • Perform deployments for customer projects.

Requirements

  • ServiceNow Senior Software Engineer experience.
  • Experience with ServiceNow CSM and custom application development.
  • Certified System Administrator (CSA) certification.
  • Certified Application Developer (CAD) or CIS-ITSM certification.
  • Experience troubleshooting ServiceNow platform issues and performing root-cause analysis.
  • Experience supporting ServiceNow integrations with external systems.
  • Experience with ServiceNow upgrades, clones, patching, and performance optimization.
  • Ability to lead, coach, and mentor software engineers.
  • Strong stakeholder and end-user collaboration skills.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Professional growth opportunities.
  • Collaborative, inclusive, and innovation-focused work environment.
  • Healthy work-life balance.
  • Equal opportunity workplace with reasonable accommodation support.

Interested in this position?

Apply directly on the company website

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