ServiceNow Senior Software Engineer - AI

3 hours, 56 minutes ago
Full-time
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Gather system requirements from end users, IT teams, and stakeholders.
  • Design, develop, deploy, and maintain AI-driven ServiceNow applications and workflows.
  • Integrate machine learning, NLP, and predictive analytics across ServiceNow modules.
  • Manage application development activities including coding, testing, debugging, troubleshooting, and documentation.
  • Design custom and product-based ServiceNow solutions aligned with business requirements.
  • Configure REST and SOAP integrations between ServiceNow and external applications.
  • Validate service maps, impact assessment rules, and event-management solutions with technical SMEs and stakeholders.
  • Promote update sets and data across ServiceNow environments.
  • Participate in user acceptance testing and remediate related production incidents.
  • Coordinate with technical leads to maintain consistent shared patterns and approaches.

Requirements

  • 3+ years of experience supporting ServiceNow implementation, administration, configuration, or development across at least two capabilities.
  • Strong experience with ServiceNow AI and automation, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
  • Hands-on experience implementing and optimizing Now Assist features such as case summarization, resolution recommendations, and conversational workflows.
  • Experience integrating ServiceNow with other systems using MID Servers, cloud-to-cloud connections, REST, SOAP, or bi-directional automation.
  • Experience with data extraction technologies such as JDBC and ODBC or ETL integrations.
  • Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflows.
  • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, and Scripted REST APIs.
  • Bachelor’s or master’s degree in Computer Science, Information Technology, AI/ML, or a related field.
  • Ability to continue ServiceNow education and complete competency certifications and module accreditations.
  • ITIL Foundation, ServiceNow CSA, and CAD certifications preferred.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Opportunities to work on enterprise ServiceNow and AI projects.
  • Diverse and inclusive workplace with equal-opportunity employment.
  • Reasonable accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

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