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Technical Success Manager I

1 hour, 39 minutes ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Android C CI/CD Go iOS Java Kubernetes Microservices .NET New Relic Node.js Python Ruby
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 61

Description

  • Own customer onboarding, adoption, and ongoing technical success across the assigned customer base.
  • Document customer adoption progress and success outcomes.
  • Lead the adoption, optimization, and integration of New Relic products within customers’ technical environments.
  • Partner with Sales to identify upsell opportunities and support contract renewals.
  • Advocate for new product features and share customer feedback with product management and engineering teams.
  • Maintain a deep understanding of each customer’s business and technical environment.
  • Lead product demonstrations for diverse audiences and respond to real-time technical questions.
  • Resolve technical problems in real time for customers.
  • Manage account planning and documentation from a technical perspective.
  • Travel as needed for this field-based role.

Requirements

  • 2+ years of pre- or post-sales experience within the software industry.
  • 1+ years of pre- or post-sales experience working with enterprise customers.
  • Strong technical background with a customer- and sales-oriented mindset.
  • Desire to learn new technologies.
  • Interest in or prior experience with performance monitoring tools for infrastructure, application, web or mobile, or user experience.
  • Ability to maintain up-to-date project plans and documentation.
  • Fluent in English.
  • Familiarity with one or more development languages, such as Java, .Net, Ruby, C, Python, Node.js, or Golang, is a plus.
  • Exposure to or interest in cloud technologies such as Kubernetes, containers, microservices, DevOps, or CI/CD is a plus.
  • Background in mobile device platforms and architectures, including iOS and Android, is a plus.
  • Bachelor’s degree in Engineering, Computer Science, or equivalent is desirable.
  • Visa sponsorship is not available for this position.

Benefits

  • Estimated on-target earnings range of $149,000 to $186,000 USD.
  • Commission plan eligibility.
  • Healthcare, dental, and vision coverage.
  • Parental leave and planning support.
  • Mental health benefits.
  • 401(k) plan with company match.
  • Flexible time off plus 11 paid holidays.
  • Volunteer time off.
  • Flexible work model with fully office-based, fully remote, or hybrid options.

Interested in this position?

Apply directly on the company website

Apply Now

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