RemoteLeaf Logo
Log in Sign up

Manager, Personalized Support

2 hours, 29 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 147

Description

  • Lead a team of Technical Account Managers supporting strategic customers as the main technical contacts.
  • Help customers resolve complex technical problems and provide proactive guidance using Twilio technologies.
  • Coach and develop team members while supporting their overall well-being.
  • Identify customer roadblocks and pain points, and advocate for solutions with product management and engineering teams.
  • Use data-driven insights to improve the customer experience and increase customer satisfaction.
  • Partner with Sales and Customer Success to forecast growth and plan team scaling.
  • Hire, train, and enable new team members as needed.
  • Drive performance, teamwork, collaboration, and daily management practices within the team.

Requirements

  • 5+ years of experience managing a technical support team in a web-based software or SaaS company.
  • Strong commitment to customer experience and customer satisfaction.
  • Ability to coach and develop employees effectively.
  • Experience leading a team toward performance outcomes, including KPI reporting and analysis.
  • Experience with teamwork, collaboration, training, and enablement strategies.
  • Ability to balance hands-on technical problem solving with broader team leadership.
  • Remote role; not eligible to be hired in CA, CT, NJ, NY, PA, or WA.
  • Occasional travel may be required for project or team in-person meetings.

Benefits

  • Competitive pay with location-based salary ranges of $116,960.00-$146,200.00, $123,760.00-$154,700.00, or $137,520.00-$171,900.00 depending on location.
  • Eligibility for Twilio’s equity plan and corporate bonus plan.
  • Healthcare coverage, including health care insurance.
  • 401(k) retirement account.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Generous time off, parental leave, and wellness leave.
  • Remote-first work environment with a focus on flexibility and connection.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Director, Professional Services Management

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Director of Professional Services to lead partner-aligned customer delivery, TAM, and service operations across AMER to improve onboarding, implementation success, and customer value.

United States Full-time Lead Implementation Consultant Technical Account Manager
$187k-$479k
CRM
3 hours, 11 minutes ago
Smartsheet

Technical Support - Tech Lead

Smartsheet 1K-5K Internet Software & Services

Smartsheet is hiring a Technical Team Lead for its Technical Support organization to serve as the subject matter expert for a feature-specific support pod, oversee complex customer escalations, and help improve support operations in an in-office role.

India Full-time Senior Technical Support Engineer
REST API SQL
3 hours, 11 minutes ago
New Relic

Technical Success Manager I

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Technical Success Manager to own post-sales technical relationships for enterprise customers and drive adoption, optimization, and renewal of its observability platform.

United States Full-time Junior Technical Account Manager
$149k-$186k
Android C CI/CD Go iOS Java Kubernetes Microservices .NET New Relic Node.js Python Ruby
3 hours, 11 minutes ago
SpecterOps

Technical Account Manager

SpecterOps 51-250 Professional Services

SpecterOps is hiring a remote U.S.-based Technical Account Manager to help BloodHound Enterprise customers onboard, integrate, and realize value from the platform.

United States Full-time Mid Level Technical Account Manager
$100k-$130k
Active Directory Azure Docker JSON Kubernetes Penetration Testing PowerShell Python REST API
3 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers