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L3 Engineer – Microsoft Cloud, SaaS & Security

4 hours, 56 minutes ago
Sri Lanka
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Cybersecurity DNS
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 22

Description

  • Own Level 3 escalations, major incidents, and recurring technical issues through diagnosis, resolution, and follow-up.
  • Perform root-cause analysis and convert recurring issues into documented fixes, standards, automation, or project recommendations.
  • Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments.
  • Support Microsoft-focused projects, migrations, deployments, and technical improvements.
  • Manage and troubleshoot servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications.
  • Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation activities.
  • Support secure adoption of Microsoft Copilot, cloud services, and AI-enabled workflows.
  • Maintain client records, technical documentation, procedures, and knowledge articles.
  • Provide technical guidance to Level 1 and Level 2 engineers and communicate recommendations to stakeholders.
  • Collaborate with clients, vendors, engineering teams, and leadership while managing competing priorities during complex incidents.

Requirements

  • Proven experience in a Level 3 engineering or senior technical support role, preferably in an MSP environment.
  • Hands-on expertise with Microsoft 365, Entra ID, Intune, endpoint management, identity, email, cloud, and security.
  • Knowledge of servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications.
  • Strong troubleshooting and root-cause analysis skills across complex environments.
  • Experience supporting Microsoft projects, migrations, deployments, and technical improvements.
  • Understanding of cybersecurity controls, endpoint protection, monitoring, and remediation.
  • Practical interest in Microsoft Copilot, cloud services, and AI-enabled workflows, with a focus on secure use.
  • Strong documentation, knowledge-management, communication, and stakeholder-management skills.
  • Ability to remain composed while handling competing priorities and complex incidents.
  • Proactive, collaborative mindset focused on service quality, standardisation, security, and continuous improvement.

Benefits

  • Compensation paid in Australian Dollars.
  • Medical insurance from day one for employees and eligible dependants.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counselling support.
  • Reimbursement for industry certifications.
  • Flexible home or office-based work arrangement.
  • Team events, rewards and recognition, and financial year-end celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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