RemoteLeaf Logo
Log in Sign up

Senior Technical Support Speciallist

3 weeks, 3 days ago
Philippines
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
CRM
Apply Now
airSlate

airSlate

airSlate provides document workflow automation solutions with intuitive design, secure eSignatures, and customizable no-code Bots for streamlined business processes.

Professional Services
251-1K
Founded 2006
$182M raised
View All Jobs 9

Description

  • Handle complex web support cases for enterprise and sales-assisted accounts.
  • Lead and independently participate in client calls with Tier 1 accounts.
  • Collaborate with Sales and Customer Success on escalated enterprise issues.
  • Investigate and troubleshoot issues involving the SignNow platform, integrations, and workflows.
  • Identify, document, and escalate product bugs and feature requests to Engineering and Product teams.
  • Resolve assigned cases within SLA requirements and provide timely follow-up.
  • Maintain clear, professional communication with customers throughout each case lifecycle.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 3+ years of experience in B2B SaaS support.
  • At least 2 years of experience supporting enterprise or Tier 1 accounts.
  • Fluent, professional English communication skills, both written and verbal.
  • Familiarity with APIs, integrations, and SaaS platforms.
  • Experience with Intercom or a similar CRM is preferred.
  • Strong communication and client management skills, including the ability to independently lead enterprise calls.

Benefits

  • Flexible remote, hybrid, and office-based working options.
  • Competitive compensation, performance-based bonuses, and stock options.
  • Professional development through courses, conferences, learning resources, and internal mobility.
  • Country-specific health coverage, wellness and fitness benefits, and quarterly company-wide Mental Health Days.
  • Family-friendly flexibility, family days, a children’s club, and a pet-friendly culture.
  • Opportunities to support charitable initiatives through the airSlate Care programme.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Tines

Technical Support Engineer I

Tines 51-250 Construction & Engineering

Tines is hiring a Technical Support Engineer to provide customer-facing troubleshooting and consultation for its secure workflow automation platform, resolving technical queries across integrations, APIs, authentication, and workflows.

United States Full-time Junior Technical Support Engineer
$85k-$95k
AWS Azure Docker GraphQL HTTP JWT OAuth OpenShift PostgreSQL Python Redis REST API Ruby SQL TLS TypeScript
1 hour, 28 minutes ago
U

Senior Enterprise Support Engineer (Remote)

Unframe Inc. 51-200 Technology, Information and Internet

Unframe is seeking a Senior Enterprise Support Engineer on the U.S. East Coast to advise Fortune 500 customers, resolve complex production issues, and help deploy and support enterprise AI applications.

United States Senior Technical Support Engineer
Datadog Generative AI GitHub Grafana HTTP JSON Microservices REST API Splunk SQL
1 hour, 43 minutes ago
Tines

Technical Support Engineer I

Tines 51-250 Construction & Engineering

Tines is seeking a Technical Support Engineer to support customers using its intelligent workflow platform by diagnosing technical issues, resolving inquiries, and ensuring effective customer outcomes across a follow-the-sun support model.

Ireland Full-time Junior Technical Support Engineer
AWS Azure Docker GraphQL HTTP JWT OAuth OpenShift PostgreSQL Python Redis REST API Ruby SQL TLS TypeScript
1 hour, 43 minutes ago
Rithum

Software Support Specialist

Rithum Internet Software & Services

Rithum is hiring a Software Support Specialist to provide timely Tier 1 and 2 support for clients using its global commerce network, resolve software issues, and improve client satisfaction and support operations.

United States Full-time Junior Technical Support Engineer
$45k-$70k
HTTP SFTP XML
1 hour, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers