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Senior Technical Support Speciallist

1 month, 1 week ago
Philippines
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
CRM
Apply Now
airSlate

airSlate

airSlate provides document workflow automation solutions with intuitive design, secure eSignatures, and customizable no-code Bots for streamlined business processes.

Professional Services
251-1K
Founded 2006
$182M raised
View All Jobs 12

Description

  • Handle complex web support cases for enterprise and sales-assisted accounts.
  • Lead and independently participate in client calls with Tier 1 accounts.
  • Collaborate with Sales and Customer Success on escalated enterprise issues.
  • Investigate and troubleshoot issues involving the SignNow platform, integrations, and workflows.
  • Identify, document, and escalate product bugs and feature requests to Engineering and Product teams.
  • Resolve assigned cases within SLA requirements and provide timely follow-up.
  • Maintain clear, professional communication with customers throughout each case lifecycle.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 3+ years of experience in B2B SaaS support.
  • At least 2 years of experience supporting enterprise or Tier 1 accounts.
  • Fluent, professional English communication skills, both written and verbal.
  • Familiarity with APIs, integrations, and SaaS platforms.
  • Experience with Intercom or a similar CRM is preferred.
  • Strong communication and client management skills, including the ability to independently lead enterprise calls.

Benefits

  • Flexible remote, hybrid, and office-based working options.
  • Competitive compensation, performance-based bonuses, and stock options.
  • Professional development through courses, conferences, learning resources, and internal mobility.
  • Country-specific health coverage, wellness and fitness benefits, and quarterly company-wide Mental Health Days.
  • Family-friendly flexibility, family days, a children’s club, and a pet-friendly culture.
  • Opportunities to support charitable initiatives through the airSlate Care programme.

Interested in this position?

Apply directly on the company website

Apply Now

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