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Sr Desktop Support Analyst

3 weeks, 6 days ago
Mexico, Argentina, Colombia, Costa Rica
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Bash DHCP DNS Encryption macOS OpenID Connect PowerShell Python SAML TCP/IP
Apply Now
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007
View All Jobs 9

Description

  • Provide Tier 2/Tier 3 support across macOS and Windows environments, including hardware, applications, networking, authentication, and peripherals.
  • Manage employee technology lifecycles, including onboarding, role changes, hardware replacements, remote support, and offboarding.
  • Administer Jamf, Microsoft Intune, and endpoint security and compliance configurations.
  • Administer Okta, including SSO, MFA, provisioning, deprovisioning, application assignments, and access changes.
  • Manage incidents, requests, problems, workflows, documentation, and reporting in Jira Service Management.
  • Support Google Workspace, Slack, Okta, and other enterprise SaaS platforms.
  • Maintain endpoint security controls and assist with security investigations and remediation.
  • Create technical documentation, identify recurring issues, and implement automation and process improvements.
  • Participate in IT projects, technology rollouts, migrations, and endpoint initiatives while mentoring junior support staff.
  • Enable responsible use of AI tools and support related APIs, integrations, authentication, access controls, and data-governance standards.

Requirements

  • 7+ years of professional IT experience in desktop support, endpoint engineering, systems administration, or a related role.
  • 5+ years of hands-on experience with Jira Service Management, Jamf/Jamf Pro, and Microsoft Intune.
  • 5+ years of experience supporting Slack and Google Workspace in enterprise environments.
  • Advanced troubleshooting skills across macOS and Windows.
  • Strong knowledge of endpoint management, MDM, software deployment, patching, encryption, and device security.
  • Knowledge of identity and access management, including SSO, MFA, provisioning, and role- or group-based access.
  • Experience with TCP/IP, DNS, DHCP, VPN, Wi-Fi, and common connectivity issues.
  • Experience supporting remote and geographically distributed employees.
  • Strong communication, organization, prioritization, and complex problem-solving skills.
  • Preferred: Apple Business Manager, endpoint security, IT asset management, APIs or scripting, Bash, PowerShell, Python, Okta integrations, relevant technical certifications, or cloud-first/SaaS experience.

Benefits

  • Family healthcare, dental, and vision coverage.
  • Competitive compensation, 401(k), RSU grants, and employee stock purchase program.
  • Flexible vacation policy and parental leave.
  • MacBook Pro and workstation personalization stipend.
  • Childcare bonus and fertility treatment support.
  • Learning and development program.
  • Commuter benefits and support for work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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