Sales Support Specialist

1 hour, 57 minutes ago
Full-time
Junior
Sales and Business Development
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K

Description

  • Provide day-to-day administrative and operational support to the sales team.
  • Prepare and process customer quotes, orders, renewals, and related documentation.
  • Manage license agreements, subscriptions, and renewals in ConnectWise.
  • Coordinate procurement, including ordering, receipting, and product delivery.
  • Monitor stock levels, track stock movements, and support stock takes.
  • Liaise with suppliers regarding orders, backorders, and vendor relationships.
  • Assist with warranty claims and product-related customer inquiries.
  • Maintain accurate customer, agreement, and sales activity records in ConnectWise.
  • Escalate pricing, delivery, and service issues to Account Managers.
  • Stay informed about technologies, products, and industry trends.

Requirements

  • 2+ years of experience in Sales Support or a similar role.
  • Experience preparing quotes, processing renewals, and handling orders.
  • Strong Microsoft Office and CRM/system skills.
  • Excellent communication and customer service skills.
  • Strong organization, attention to detail, and numerical skills.
  • Ability to manage priorities and meet deadlines.
  • Proactive, reliable, collaborative, and willing to learn.
  • Good problem-solving skills.
  • IT industry exposure is preferred.
  • Relevant qualifications or vendor certifications are advantageous.

Benefits

  • Remote work arrangement.
  • Monday–Friday schedule, 8:00 AM–5:00 PM Australian Time.
  • Day-one HMO coverage with one free dependent.
  • Health and wellness reimbursement benefits.
  • Sun Life group insurance.
  • Company salary loans and government loan assistance.
  • 13th-month pay, night differential, holiday pay, and mandated leaves.
  • Company-provided work equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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