Network Engineer – Field Support

2 days, 2 hours ago
Full-time
Senior
DevOps and Infrastructure
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K

Description

  • Deploy, configure, and support Cisco Catalyst SD-WAN, including vManage, vEdge, and cEdge.
  • Configure and maintain Cisco Meraki MX, MS, and MR environments.
  • Implement and support Cradlepoint routers through NetCloud Manager.
  • Integrate LTE/5G and satellite connectivity into enterprise network designs.
  • Provide real-time remote guidance to field technicians during installations, cutovers, and troubleshooting.
  • Support deployment validation, turn-ups, and live issue resolution.
  • Manage multiple customer networks while meeting standards, SLAs, and security requirements.

Requirements

  • 4–7+ years of hands-on data networking or network engineering experience on large-scale, national, or international deployments.
  • Strong experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.
  • Strong experience with Cisco Meraki MX, MS, and MR platforms.
  • Experience with the Cradlepoint NetCloud ecosystem.
  • Understanding of OSPF, BGP, TCP/IP, VPNs, and network security fundamentals.
  • Experience supporting distributed environments, remote-site connectivity, and wired/wireless monitoring tools.
  • Strong troubleshooting, analytical, prioritization, communication, and documentation skills.
  • Experience with Microsoft computers and mobile devices.
  • Starlink or satellite connectivity, Fortinet firewalls and SD-WAN, and multi-carrier cellular failover experience preferred.
  • Relevant certifications such as CCNA, CCNP, Meraki, Cradlepoint, Juniper, CompTIA, Apple, Linux, or Fortinet NSE preferred.

Benefits

  • Remote work schedule, Monday–Friday, 2:00–11:00 p.m. ET.
  • Day-one HMO coverage with one free dependent.
  • Health and wellness reimbursement benefits.
  • Sun Life group insurance.
  • 13th-month pay, night differential, and holiday pay.
  • Government contributions, mandated leaves, and government loan assistance.
  • Company salary loans and work equipment provided.

Interested in this position?

Apply directly on the company website

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