Senior Support Network Engineer

15 hours, 39 minutes ago
Full-time
Senior
DevOps and Infrastructure
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Provide technical support and resolve connectivity issues for U.S.-based B2B customers.
  • Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
  • Monitor network health and performance, respond to outages, and maintain high network availability.
  • Diagnose and resolve complex routing, switching, and wireless network issues.
  • Plan, deploy, and support Fixed Wireless Access infrastructure, including PTP and PTMP links.
  • Maintain OSPF and BGP routing across ISP network infrastructure.
  • Support fixed wireless, managed Wi-Fi, Starlink, wireless mesh, and backhaul solutions.
  • Collaborate with internal teams and customers to maintain reliable network operations and optimize performance.

Requirements

  • Flawless written and verbal English communication skills.
  • Experience in customer-facing technical support roles.
  • Hands-on experience with fixed wireless/WISP technologies, including Starlink, managed Wi-Fi, Cambium, Ubiquiti/UniFi, and Siklu/Ceragon.
  • Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
  • Experience implementing and supporting OSPF and BGP.
  • Experience deploying and troubleshooting PTP and PTMP wireless networks.
  • Strong network troubleshooting and problem-solving skills.
  • Experience with cloud networking in AWS, Azure, GCP, or similar platforms (preferred).
  • ITSM experience, preferably with Salesforce (preferred).
  • Experience with 4G/5G networking, Peplink SD-WAN, or certifications such as CCNA or Network+ (preferred).

Benefits

  • Full-time remote position.
  • Work during U.S. business hours.
  • Flexible completion of the initial Spark Hire intro video.

Interested in this position?

Apply directly on the company website

Apply Now

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