Senior Support Network Engineer

23 hours, 22 minutes ago
Full-time
Senior
DevOps and Infrastructure
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Provide technical support to U.S.-based B2B customers.
  • Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across ISP networks.
  • Monitor network performance, resolve outages, and maintain high network availability.
  • Diagnose and resolve complex routing, switching, and wireless connectivity issues.
  • Plan, deploy, and troubleshoot Fixed Wireless Access infrastructure.
  • Support Point-to-Point and Point-to-Multipoint wireless links using platforms such as Cambium, Ubiquiti, Aviat, Siklu, and Ceragon.
  • Implement and maintain OSPF and BGP routing across ISP infrastructure.
  • Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.
  • Collaborate with internal teams to maintain reliable network operations.

Requirements

  • Flawless written and verbal English communication skills.
  • Experience in customer-facing technical support roles.
  • Hands-on experience with fixed wireless or WISP technologies, including Starlink, managed Wi-Fi, Cambium, Ubiquiti/UniFi, and Siklu/Ceragon.
  • Strong experience configuring and troubleshooting MikroTik and Cisco equipment.
  • Experience implementing and supporting OSPF and BGP.
  • Experience deploying and troubleshooting PTP and PTMP wireless networks.
  • Strong troubleshooting and problem-solving skills.
  • Experience with cloud networking in AWS, Azure, GCP, or similar platforms preferred.
  • ITSM experience, preferably with Salesforce, preferred.
  • Experience with 4G/5G networking or Peplink SD-WAN preferred.
  • CCNA, Network+, or equivalent certification preferred.
  • Availability to work U.S. business hours.

Benefits

  • Full-time remote work arrangement.
  • Remote work during U.S. business hours.
  • Structured interview process with a flexible 3–5 minute Spark Hire introduction video that can be rerecorded before submission.

Interested in this position?

Apply directly on the company website

Apply Now

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