Network & Security Support Engineer

4 hours, 4 minutes ago
Mid Level
DevOps and Infrastructure
Kerv

Kerv

Kerv offers a contactless payment ring that enables users to make payments globally without the need for cards, PINs, or smartphones, while also providing cloud and digital transformation services to help businesses enhance their operations and stay co...

IT Services
51-250

Description

  • Provide advanced support for network and security incidents and service requests.
  • Cover and resolve P1 and P2 incidents during UK night shifts.
  • Lead implementation of change requests and project tasks.
  • Perform maintenance, software upgrades, and hardware replacements.
  • Troubleshoot complex networking and security issues across customer environments.
  • Manage ISP circuits and liaise with providers when required.
  • Collaborate with solution architects, functional consultants, and clients to understand requirements and objectives.

Requirements

  • 4–8 years of overall experience, including 4–5 years in a network and security support role.
  • Experience with ITIL-aligned support processes and managing incidents, requests, and changes through ServiceNow.
  • Hands-on SD-WAN deployment, administration, and troubleshooting experience; VMware VeloCloud and Silver Peak preferred.
  • Strong knowledge of Fortinet, Palo Alto, Zscaler, IPS/IDS, web filtering, secure web gateways, and firewall policy management.
  • Advanced knowledge of OSPF, BGP, MPLS, and Layer 2/Layer 3 networking.
  • Experience managing ISP circuits and troubleshooting WAN connectivity issues.
  • Hands-on experience with Infoblox DDI, including DNS, DHCP, and IPAM.
  • Experience with SNMP and API-based network monitoring and observability tools.
  • Experience with load balancing technologies, preferably F5.
  • Hands-on Cisco and Juniper networking and security experience, including routing, switching, firewalls, and troubleshooting; UK-hours night-shift availability and effective remote collaboration are required.

Benefits

  • Fully remote work environment.
  • Opportunity to work with a global, multi-disciplinary team across the UK and India.
  • Collaborative workplace with professional guidance from experienced architects.
  • Inclusive culture focused on diversity, equality, belonging, and employee experience.

Interested in this position?

Apply directly on the company website

Apply Now

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