Coordination Manager

2 hours, 9 minutes ago
Full-time
Mid Level
Project and Program Management
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K

Description

  • Lead work order execution and continuous improvement initiatives.
  • Optimize operational processes and ensure alignment with PMO standards.
  • Provide leadership, coaching, and support to Service Coordinators and team members.
  • Manage escalations and complex operational issues.
  • Analyze KPIs and performance metrics to identify improvement opportunities.
  • Collaborate with stakeholders and cross-functional teams to improve service delivery.
  • Implement risk, quality, and compliance practices supporting operational excellence.
  • Monitor industry trends and best practices to support innovation.

Requirements

  • 3–5+ years of experience in project, operations, or service delivery environments.
  • Ability to manage and coordinate multiple workstreams simultaneously.
  • Experience troubleshooting and resolving operational, project-related, and escalated issues.
  • Leadership, coaching, or mentoring experience.
  • Strong stakeholder management and relationship-building skills.
  • Experience driving operational excellence and process improvement initiatives.
  • Ability to analyze KPIs and implement data-driven improvements.
  • Excellent verbal and written communication skills.
  • PMP certification or an equivalent project management qualification is preferred.

Benefits

  • Remote work arrangement.
  • Work schedule from 3:00 AM to 12:00 PM Philippine Time, with support for some after-hours US and EMEA projects.
  • Competitive benefits package.
  • Continuous training and professional development opportunities.
  • Team-oriented, collaborative, and inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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