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Director, Splunk Practice Leader

1 hour, 54 minutes ago
United States
Full-time
Executive
Business Development
Sales and Business Development
SIEM Splunk
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 41

Description

  • Define and execute the Splunk go-to-market strategy with sales, alliances, and executive leadership.
  • Develop Splunk and Cisco partner relationships, joint account strategies, and co-selling opportunities.
  • Lead opportunity qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, proposals, and Statements of Work.
  • Design secure, scalable Splunk solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, and Observability.
  • Architect Splunk integrations across multiple CCaaS platforms, including ingestion strategies, telemetry models, security requirements, and reference architectures.
  • Build the practice business plan, service portfolio, operating model, staffing strategy, delivery methodologies, and growth roadmap.
  • Lead early customer engagements and establish standards for delivery quality, documentation, testing, knowledge transfer, and operational readiness.
  • Own practice performance across bookings, revenue, backlog, utilization, margin, capacity, staffing, and delivery risk.
  • Recruit, coach, and develop consulting architects, engineers, consultants, and project leaders.
  • Serve as senior escalation point and executive sponsor for strategic customers and alliance relationships.

Requirements

  • Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, implementation, integration, migration, optimization, and operations.
  • Expertise in one or more Splunk domains, including SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise analytics.
  • Client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment.
  • Architect-level experience with a Contact Center as a Service (CCaaS) platform; Cisco contact center experience preferred.
  • Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions.
  • Demonstrated success launching, leading, or materially growing a consulting practice, service line, technical capability, or portfolio of offerings.
  • Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans.
  • Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk.
  • Strong executive presence, written communication, commercial judgment, and ability to connect technology to business outcomes.
  • Bachelor’s degree in a technology-related discipline or equivalent relevant experience; advanced Splunk certification, Cisco familiarity, managed services experience, and experience leading technical teams preferred.

Benefits

  • Annual incentive program eligibility.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off and wellness time off.
  • Remote position.

Interested in this position?

Apply directly on the company website

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