NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016

Description

  • Work closely with a Solution Architect to deliver successful contact center solutions.
  • Provide technical advisory support during business process reviews to identify customer requirements and processes.
  • Translate functional User Stories into technical details and solutions.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Develop solution designs using best practices and programming principles.
  • Lead a development team by distributing tasks and performing code reviews.
  • Deliver technical end-user training and documentation.
  • Take the lead technical role on enterprise-level projects with minimal direction.

Requirements

  • Experience with hands-on programming in Python, Java, C#, .NET, or Node.js.
  • Experience building integrations across multiple systems and REST APIs.
  • Knowledge of JSON format and related services.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation and Lambda integrations.
  • Experience implementing CI/CD or Infrastructure as Code.
  • 15 years of full-time education.
  • Experience with WFM, CRM, and contact center solutions (nice to have).
  • Experience with communications protocols and APIs such as WebRTC and SIP (nice to have).
  • Experience with Contact Flow implementation, Lex integration, and contact center routing (nice to have).
  • Advanced knowledge of AWS services and cloud architecture (nice to have).
  • Familiarity with Salesforce Service Cloud (nice to have).
  • Knowledge of contact center platforms such as Genesys, Cisco, Avaya, or Twilio (nice to have).
  • AWS Cloud Practitioner Certification (nice to have).
  • AWS Developer Associate or Professional Certification (nice to have).
  • AWS Solution Architect Certification or Professional (nice to have).
  • Salesforce Certified Administrator (nice to have).
  • Salesforce Certified Platform Developer I (nice to have).

Benefits

  • Remote, in-person, and hybrid work options across headquarters and regional hubs.
  • Flexible culture that supports personal responsibilities and values outcomes over hours worked.
  • Up to 25% travel for certain roles.
  • Collaborative team environment with town halls and open feedback channels.
  • Fun team culture with regular celebrations and social activities.

Interested in this position?

Apply directly on the company website

Apply Now

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