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Salesforce Solution Architect, Service Cloud Voice

1 day, 17 hours ago
United States
Full-time
Senior
Salesforce Developer
Software Development
Generative AI Salesforce WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 62

Description

  • Facilitate business process reviews to identify customer requirements and current processes.
  • Translate customer needs into contact center designs that follow best practices and minimize custom development.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Develop technical requirements and specifications for customers and the technical delivery team.
  • Drive best-practice contact center design across solution delivery.
  • Manage project activities and customer communications.
  • Deliver end-user training and documentation.
  • Oversee successful completion of assigned projects and take lead ownership on enterprise-level work.
  • Lead vision and strategy discussions with contact center and customer service leadership.
  • Architect and build Salesforce Service Cloud implementations and scalable platform solutions.
  • Configure Salesforce solutions using point-and-click tools such as Process Builder and Visual Flows.
  • Partner with the AI team to create innovative Salesforce solutions for customers.

Requirements

  • 3-5+ years of hands-on project experience.
  • 3+ years of experience with Salesforce in a development or configuration capacity.
  • Experience with customer service and contact center operations, including complex use cases.
  • Strong understanding of the Salesforce Platform and its architecture.
  • Experience building custom applications, Lightning Experience, Visual Flows, and Process Builders in Salesforce.
  • Understanding of release management, application lifecycle management, development lifecycle, and deployment best practices and governance.
  • Client-facing experience in pre-sales, project management/ownership, discovery and design, solution presentations, and enterprise application architecture.
  • Salesforce certifications are a plus, especially Service Cloud, Experience Cloud, or Sales Cloud.
  • Knowledge of contact center architecture is preferred.
  • Working knowledge of VoIP communication protocols such as SIP and WebRTC.
  • Experience building contact centers using Amazon Connect is preferred.
  • Experience with workforce management solutions is preferred.
  • Experience with outbound dialers and campaign management is preferred.

Benefits

  • Annual salary ranges from $87,400 to $266,300 USD depending on location, role, skill set, and experience.
  • Remote and in-person work options with regional hubs and HQ-based teams.
  • Flexible work culture that supports personal obligations and non-standard schedules.
  • Travel opportunities for certain roles, with an anticipated travel commitment of up to 25%.
  • Collaborative team environment with executive town halls and company meetings.
  • A culture that values recognition, celebration, and team events.

Interested in this position?

Apply directly on the company website

Apply Now

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