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Salesforce Engagement Manager

1 day, 17 hours ago
United States
Full-time
Lead
Account Manager
Project and Program Management
AWS Generative AI Salesforce
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 62

Description

  • Develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash portfolio.
  • Provide hands-on oversight of project teams to ensure successful delivery, quality, compliance, and client satisfaction.
  • Serve as an escalation point and help drive project or program direction from a product ownership standpoint.
  • Act as a thought leader for customers by identifying opportunities for further transformation.
  • Participate in customer sales cycles by understanding scope, estimates, staffing needs, and prospect needs.
  • Collaborate with Sales to build account growth and expansion plans.
  • Lead the transition from sales to project delivery, including SOW reviews, kickoff planning, and client onboarding.
  • Work with operations/staffing and BU leadership to staff projects appropriately and manage staffing risks.
  • Drive internal initiatives that improve solution delivery capabilities, delivery methodology, and reusable assets.
  • Contribute at a leadership level to help grow and scale the organization.

Requirements

  • 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives.
  • 5+ years leading complex customer engagements or solution workstreams with 15+ team members.
  • 5+ years architecting, selling, and delivering Salesforce or AWS solutions.
  • Deep expertise in Contact Center, Salesforce, or AWS-based solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, or integrated CCaaS ecosystems.
  • Proven pre-sales experience in discovery, solution mapping, scoping, estimation, and presenting value to C-level and VP-level stakeholders.
  • Hands-on experience designing end-to-end architectures across requirements, blueprinting, UX, integrations, data models, QA strategy, and go-live readiness.
  • Strong understanding of the full SDLC and program governance.
  • Experience shaping and managing cross-functional solution teams including developers, technical architects, business analysts, and QA resources.
  • Strong commercial acumen with experience creating SOWs, Level of Effort estimates, and Change Orders.
  • Excellent communication and storytelling skills for executive conversations, whiteboarding, roadmap creation, and influence in pre-sales and delivery settings.
  • Ability to travel up to 25% for customer projects and company events.
  • Preferred: Experience building Salesforce, Amazon, and other software solutions with state-of-the-art technology.
  • Preferred: Ability to work cross-functionally and solve complex problems.
  • Preferred: Strategic advisory experience guiding customers through agentic transformation journeys across AI technologies.
  • Preferred: Familiarity with the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities.
  • Preferred: Ability to translate complex AI capabilities into business-aligned recommendations.
  • Preferred: Experience identifying agentic use cases, assessing customer readiness, and creating adoption strategies.
  • Preferred: Thought leadership experience such as sharing industry insights, publishing perspectives, or shaping best practices for agentic systems.

Benefits

  • Remote and in-person work options, including remote roles and regional hubs.
  • Flexible work culture that emphasizes trust and results over fixed hours.
  • Up to 25% travel for certain roles, offering variety in client and company engagements.
  • Collaborative culture with executive town halls and opportunities to provide feedback.
  • Regular team celebrations and social events that encourage connection and fun.
  • Salary range varies by location, with annual compensation posted for multiple states.
  • Equal employment opportunity and affirmative action commitment, including support for veterans and individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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