Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised

Description

  • Architect and implement clean, modular, and scalable backend services using Java, Spring Boot, and microservice principles.
  • Design efficient database schemas and write optimized queries for RDS (MySQL/PostgreSQL) and optionally NoSQL stores.
  • Integrate messaging/event systems (Apache Kafka or RabbitMQ) to build asynchronous, decoupled architectures.
  • Implement caching strategies using Redis or Memcached to achieve low-latency, high-performance behavior.
  • Contribute to the design and implementation of distributed, resilient systems that handle high throughput and concurrency.
  • Profile and tune backend performance across databases, APIs, and infrastructure.
  • Write comprehensive unit and integration tests and maintain high code quality and testing discipline.
  • Collaborate with cross-functional teams and take end-to-end ownership of features in an agile, startup-like environment.

Requirements

  • 3+ years of hands-on backend development experience in a product-based company (preferably SaaS).
  • Strong expertise in Java and the Spring Boot ecosystem.
  • Solid understanding and experience with relational databases (RDS, MySQL, PostgreSQL).
  • Experience with Apache Kafka or RabbitMQ for building asynchronous, decoupled systems.
  • Proficiency with Redis or Memcached for caching and performance tuning.
  • Strong problem-solving skills and ability to work independently in a fast-paced, startup-like environment.
  • Passion for writing clean, readable, and well-tested code with strong testing discipline.
  • Prior experience working in a high-growth startup for 2+ years (preferred).
  • Exposure to AI/ML-integrated solutions or interest in collaborating with data science teams (preferred).
  • Experience with infrastructure automation, monitoring/observability tools, CI/CD pipelines, Git, and containerization technologies (Docker, Kubernetes, AWS ECS/GKE).
  • Familiarity with NoSQL systems such as Elasticsearch, MongoDB, or DynamoDB (nice to have).

Benefits

  • Full-time remote role (Remote).
  • Work directly on enterprise AI customer-experience products used by large global brands (e.g., Delta Airlines, MetLife, MGM, United).
  • Opportunity to shape core product technology in a high-impact, startup-like environment backed by investors like WndrCo, Y Combinator, and Index Ventures.
  • Equal opportunity employer committed to workplace diversity.

Interested in this position?

Apply directly on the company website

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