Enterprise Customer Success Manager

10 hours, 6 minutes ago
Full-time
Senior
Customer and Technical Support
Nebius

Nebius

Nebius enables B2B companies to build local hyperscaling cloud platforms with cost-effective GPUs, InfiniBand network, and 50% less compute cost. They offer managed Kubernetes and a launch-ready business model for innovative cloud solutions.

Internet Software & Services
51-250

Description

  • Serve as a trusted advisor and guide enterprise customers through onboarding, implementation, adoption, enablement, renewal, and expansion.
  • Lead onboarding engagements by managing integration, connectivity setup, and customer value realization.
  • Develop and deliver scalable onboarding resources such as tutorials, cookbooks, best-practice guides, and reference implementations.
  • Monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities.
  • Partner cross-functionally with Sales, GTM Engineering, and Product to create seamless customer journeys.
  • Act as the voice of the customer by synthesizing feedback to influence the product roadmap and developer experience.
  • Advise executive sponsors and technical teams on AI and agentic roadmaps and long-term workflow strategy.
  • Help customers design scalable AI adoption plans and navigate the evolving AI landscape.
  • Shape the post-sale customer experience at Tavily.

Requirements

  • 5+ years of experience in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager.
  • Experience in B2B SaaS is preferred.
  • Proven experience supporting technical users of developer tools or modern AI/LLM-based platforms.
  • Comfort navigating complex technical conversations with both developers and business stakeholders.
  • Outstanding communication and presentation skills with the ability to build rapport across technical and executive audiences.
  • Strong commercial instincts with experience managing renewal cycles, forecasting, and upsell/cross-sell opportunities.
  • Experience using CRM tools such as HubSpot or Salesforce for pipeline and customer tracking.
  • Deep empathy for customer outcomes and a passion for helping users extract maximum value from technology.
  • Ability to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy.
  • Familiarity with AI/LLM orchestration tools such as LangChain or similar is a plus.
  • Must be eligible to work remotely from the United States.

Benefits

  • Competitive salary of $195k–$230k OTE based on experience.
  • 100% company-paid medical, dental, and vision coverage for employees and families.
  • 401(k) plan with up to 4% company match and immediate vesting.
  • Paid parental leave of 20 weeks for primary caregivers and 12 weeks for secondary caregivers.
  • Up to $85 per month in remote work reimbursement for mobile and internet expenses.
  • Company-paid short-term, long-term, and life insurance coverage.
  • Opportunities for professional growth within Nebius.
  • Flexible working arrangements.

Interested in this position?

Apply directly on the company website

Apply Now

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