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Account Manager - Broadband (Southeast Territory)

2 days, 1 hour ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
National Information Solutions Cooperative

National Information Solutions Cooperative

NISC is a top IT company providing software and hardware solutions for utilities and telecoms nationwide, offering advanced IT solutions to over 870 companies in the US and Canada.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 2

Description

  • Build and maintain professional relationships with existing Members and Customers across the Southeast Territory.
  • Proactively communicate Member requirements and monitor satisfaction and solution usage.
  • Visit Member and Customer sites regularly throughout Arkansas, Tennessee, Kentucky, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, and Virginia.
  • Track and coordinate support cases to maximize responsiveness and timely issue resolution.
  • Maintain accurate interaction, proposal, negotiation, and account records in Salesforce, ServiceNow, Smartsheet, and Office 365.
  • Provide product information, support, and training to help Members optimize NISC solutions and services.
  • Assess training needs and coordinate appropriate resources.
  • Attend conferences, trade shows, and industry association forums to represent NISC and engage with Members and prospects.

Requirements

  • 10+ years of account management, product sales, support, or related experience.
  • Exceptional customer relationship management and negotiating skills.
  • Ability to establish credibility and interact effectively with executives, customers, and industry representatives.
  • Strong knowledge of rural electric cooperatives, municipal utilities, rural broadband, and related industry trends.
  • Ability to understand IT solution lifecycles and counsel Members on improvement opportunities.
  • Knowledge of industry IT standards, terminology, and typical work processes.
  • Project management, issue resolution, presentation, writing, editing, communication, and interpersonal skills.
  • Experience with Salesforce, ServiceNow, and Office 365.
  • Ability to travel as needed throughout the assigned Southeast Territory.
  • Ability to maintain professionalism, ethical behavior, and alignment with NISC’s shared values; must be able to see, communicate, remain stationary, move, and operate office equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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