Supv, Inside Sales

1 hour, 24 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Manage the overall performance of the patient coordinator team and oversee day-to-day activities.
  • Provide coaching, development, and performance assessment reporting for Patient Coordinator teams.
  • Build and maintain positive working relationships with internal and external customer segments.
  • Collaborate with key stakeholders to develop and share best practices.
  • Work an assigned territory to maintain and support existing customers.
  • Assess patient needs with a focus on customer support, logistics coordination, and problem solving.
  • Respond to data and analysis requests from across the organization in a timely manner.
  • Help manage business system tools such as QlikView and Salesforce.
  • Handle PHI in paper and electronic form in compliance with privacy and security requirements.
  • Complete required HIPAA/PHI, compliance, and security training and stay current on Natera training requirements.

Requirements

  • Bachelor’s degree or equivalent.
  • Minimum of 2 years of call center experience in both inbound and outbound capacity.
  • Minimum of 2 years of sales experience.
  • Background in medical or biological sciences preferred.
  • Outgoing personality with excellent oral and presentation skills.
  • Ability to think strategically and execute tactically.
  • Strong quantitative skills and proficiency in Microsoft Excel.
  • Self-motivated and able to work independently and collaboratively.
  • Excellent organizational and written/verbal communication skills.
  • Ability to act with a sense of urgency.

Benefits

  • Competitive salary range of $69,700 to $87,100 USD.
  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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