Customer Service Delivery Advocate

1 hour, 12 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using Carvana’s custom car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safety.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • Represent the company in customer interactions and in the local community.
  • Work scheduled shifts spanning early, mid, or late hours across seven days a week.
  • Obtain and maintain required licensing and compliance items tied to the role and location.
  • Perform physically demanding tasks in indoor and outdoor conditions, including adverse weather.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Valid driver’s license required.
  • Ability to read, write, speak, and understand English.
  • Ability to perform physically demanding work for 8+ hours and lift, carry, push, or pull up to 50 lbs.
  • Must be able to obtain a Notary within the first 90 days of employment, with sponsorship from Carvana.
  • Must be able to satisfy state-specific DMV/title and registration access requirements.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
  • California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
  • Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Commercial license is not required to drive the hauler.
  • Experience in customer-facing roles and physical delivery work is preferred but not otherwise specified.

Benefits

  • Competitive starting pay of $17/hour, with a pay range of $17-$19/hour.
  • Performance-based pay increases, including merit opportunities every 90 days.
  • Potential overtime during busy seasons.
  • 401(k) with Carvana match.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting physical, mental, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement, student loan repayment support, employee stock purchase plan, annual Carvana Shares, and internal growth/professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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