Patient Coordinator

5 hours, 9 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Work with assigned Nurse Coordinators to maintain and support existing customers.
  • Assess patient needs and provide customer support, logistics coordination, and problem-solving.
  • Maintain a service-oriented relationship with patients as their primary point of contact.
  • Ensure data and analysis requests from across the organization are addressed in a timely manner.
  • Manage business system tools such as QlikView and Salesforce.
  • Identify, nurture, and grow patient relationships to influence and schedule ongoing testing.
  • Support direct sales and market development efforts through patient engagement.
  • Work with protected health information (PHI) in paper and electronic formats as part of daily duties.
  • Complete required HIPAA, privacy, policy, procedure, and security training within the first 30 days of hire and maintain current training status.

Requirements

  • Minimum of 2 years of inbound and outbound call center experience.
  • Minimum of 2 years of sales experience.
  • Background in medical or biological sciences preferred.
  • Outgoing personality with excellent oral and presentation skills.
  • Ability to think strategically and execute tactically.
  • Strong quantitative skills and proficiency in MS Excel.
  • Excellent organizational and written/verbal communication skills.
  • Ability to work independently and collaboratively.
  • Self-motivated with a strong sense of urgency.
  • Experience with tools such as QlikView and Salesforce preferred.

Benefits

  • Remote USA role with a posted salary range of $77,200 to $90,000 USD.
  • Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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