Striim

Striim is a cutting-edge platform for real-time data integration and streaming, empowering businesses to process trillions of events instantly and make informed decisions with operational intelligence.

IT Services

Information Technology

51-250 (75)

Founded 2012

$108M raised

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VP of Strategic Customer Engagement

3 months, 3 weeks ago

United States

Full-time

Executive

Customer Success

Customer and Technical Support

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Striim

IT Services

51-250

Founded 2012

$108M raised

View All Jobs

Description

Lead and scale the Technical Account Management organization across retention, adoption, expansion, renewal, and upsell for enterprise accounts.
Build and lead the new Tiger Team, including its escalation criteria, workflows, operating processes, staffing strategy, and customer stabilization frameworks.
Develop executive-level customer engagement and escalation strategies that improve customer outcomes and account stability.
Coordinate high-priority customer escalations, production recovery efforts, strategic deployment risks, and cross-functional operational incidents.
Set clear operating boundaries and collaboration protocols between TAM, Support, Product Engineering, Field Engineering, and Tiger Team functions.
Partner with Sales leadership to identify expansion opportunities, support strategic account planning, and contribute to revenue growth.
Work with Product, Engineering, and Solutions teams to route customer feedback, adoption challenges, and product enhancement opportunities.
Support beta programs, strategic product rollouts, and customer enablement initiatives for key accounts.
Establish customer engagement frameworks, success metrics, operational KPIs, and executive reporting structures.
Build trusted relationships with enterprise customer executives, technical leaders, and business decision-makers.
Foster a high-accountability, collaborative team culture centered on customer outcomes and operational excellence.
Represent the company externally with customers, partners, and industry stakeholders while traveling extensively as needed.

Requirements

12+ years of progressive leadership experience in enterprise software, cloud, data infrastructure, SaaS, or data modernization environments.
Proven success leading Customer Success, Technical Account Management, Strategic Services, Solutions Architecture, Professional Services, or similar customer-facing technical organizations.
Demonstrated track record of driving enterprise customer retention, expansion, adoption, and upsell growth.
Strong experience in data modernization ecosystems, including cloud adoption and migration, real-time data streaming, analytics, observability, AI enablement, or related enterprise data technologies.
Experience working with highly technical enterprise customers in complex and/or regulated environments.
Experience leading complex enterprise escalations, operational recovery initiatives, customer stabilization efforts, or cross-functional technical intervention programs.
Strong understanding of enterprise deployment models, distributed systems, cloud infrastructure, real-time data architectures, operational support models, and production incident management.
Ability to coordinate cross-functional execution across Engineering, Product, Support, Architecture, and GTM teams during high-pressure customer situations.
Ability to engage credibly in enterprise architecture, scalability, platform stability, cloud operations, database technologies, and production deployment discussions.
Experience building, scaling, or transforming customer-facing technical teams.
Strong emotional intelligence, executive presence, and interpersonal judgment with the ability to influence across all levels of an organization.
Strong written and verbal communication skills with the ability to communicate to both technical and non-technical audiences.
Commercial mindset with comfort operating against revenue-oriented metrics and customer growth objectives.
Strong cross-functional leadership skills with experience partnering across Sales, Product, Engineering, Alliances, and Executive Leadership.
Comfort operating in fast-paced startup environments with lean infrastructure and evolving priorities.
Willingness and enthusiasm for extensive travel, including international travel.
Experience with real-time data streaming technologies, CDC frameworks, cloud-native data architectures, observability platforms, or AI-driven enterprise solutions (preferred).
Experience supporting partner-led or alliance-driven GTM motions (preferred).
Background in enterprise platform adoption within Fortune 1000 or highly regulated industries (preferred).
Prior experience building strategic escalation, customer advocacy, or executive engagement programs (preferred).
Familiarity with consumption-based growth models, enterprise platform expansion strategies, and complex multi-stakeholder sales cycles (preferred).
Experience supporting beta programs, customer advisory initiatives, or product feedback programs (preferred).

Benefits

Competitive salary with pre-IPO stock options.
Base compensation of $280,000–$300,000 USD annually.
Commission-based rewards in addition to base pay.
Comprehensive health care plans, including medical, dental, and vision coverage.
Medical and dependent FSA options.
401(k) retirement plan.
Paid time off, including vacation, sick leave, and public holidays.
Opportunity to help shape a collaborative, high-growth company culture.

Interested in this position?

Apply directly on the company website

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