Manager, Revenue Cycle (Post-Appeals)

19 hours, 49 minutes ago
Full-time
Senior
Operations
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Oversee day-to-day operations of the Unresponded team, including offshore and onshore staff.
  • Monitor and drive resolution of post-appeal payer responses across commercial and non-commercial plans.
  • Identify backlog drivers and develop strategies to reduce aging unresponded appeals and improve SLA compliance.
  • Partner with technology and systems teams to define, prioritize, and implement workflow improvements.
  • Collaborate with Denials & Appeals teams to escalate, document, and address errors in the unresponded process.
  • Manage direct and indirect reports through goal-setting, productivity monitoring, coaching, and development.
  • Build and refine standard operating procedures and workflows to support scalable operations.
  • Serve as liaison between offshore leadership and onshore Natera staff to align priorities and performance expectations.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 5 years of experience managing large teams in billing, denials management, or revenue cycle operations within a laboratory or healthcare setting.
  • Experience managing large remote or offshore teams.
  • Strong knowledge of commercial and non-commercial payer plans, appeal processes, and post-appeal response workflows.
  • Familiarity with multiple payer portals; experience with AMD preferred.
  • Experience working cross-functionally with technology or systems teams to improve operational workflows.
  • Deep understanding of the appeals lifecycle and post-submission payer response tracking and resolution.
  • Ability to analyze backlog data, identify trends, and translate findings into operational strategies.
  • Strong project management skills in a fast-paced, high-volume environment.
  • Proficiency in Microsoft Office, especially Word and Excel.
  • Knowledge of PHI handling requirements.
  • Experience with billing platforms and payer portals strongly preferred.

Benefits

  • $101,400 to $120,000 USD annual pay range for Austin, TX.
  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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