Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals

Health Care

1K-5K (2670)

Founded 2004

33 open positions

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Customer Experience Assoc

5 hours, 1 minute ago

United States

Full-time

Junior

Customer Success

Customer and Technical Support

HIPAA Salesforce Twilio

Apply Now

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals

1K-5K

Founded 2004

View All Jobs 33

Description

Collect missing patient, physician, billing, insurance, and test-order information needed to process samples.
Communicate test status and resend or request replacement test results through phone and electronic channels.
Schedule mobile phlebotomy and triage technical or clinical inquiries to appropriate teams.
Support Sales with account setup, account changes, supply orders, requisitions, and order tracking.
Respond to and investigate inquiries and complaints involving missing or delayed samples and reports.
Verify customers, resolve or escalate issues, and manage customer accounts.
Document customer interactions, actions, communications, and follow-ups.
Maintain familiarity with Natera genetic tests, sample requirements, turnaround times, forms, and waivers.
Mentor and train new employees while complying with HIPAA and patient privacy requirements.

Requirements

High school diploma or equivalent required.
Two- or four-year undergraduate degree or certification preferred.
At least 2 years of customer service experience.
Experience providing both phone and written customer support.
Knowledge of customer service principles, administrative procedures, and support protocols.
Ability to analyze, resolve, or escalate customer questions professionally.
Adaptability, perseverance, strong attention to detail, and organizational skills.
Intermediate proficiency with Microsoft Office and Google Workspace.
Experience with Salesforce, LIMS, Twilio, or similar communication platforms preferred.
Multilingual skills and experience with data gathering, maintenance, sorting, and analysis preferred.

Benefits

Remote USA position with pay of $19–$22 USD per hour.
Medical, dental, vision, life, and disability benefits for eligible employees and dependents.
Free testing for employees and immediate family members, plus fertility care benefits.
Pregnancy and baby bonding leave.
401(k) and commuter benefits.
Employee referral program.

Interested in this position?

Apply directly on the company website

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