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Customer Education & Enablement Specialist - Canada (Part-time)

1 month ago
Canada
Part-time
Junior
Customer Success
Customer and Technical Support
CRM HubSpot
Apply Now
Jobscan

Jobscan

Jobscan is an AI-powered startup in Seattle, WA, offering tools to optimize resumes for job seekers, boosting interview chances by analyzing and matching keywords.

Internet Software & Services
11-50
Founded 2014
View All Jobs 3

Description

  • Lead customer onboarding and implementation sessions, including live training for faculty, students, coaches, HR professionals, and other users.
  • Run recurring office hours and confirm implementation completion before transitioning accounts to Customer Success Managers.
  • Create and maintain customer-facing guides, assignments, FAQs, knowledge base content, and video resources.
  • Develop and deliver Train-the-Trainer programs, semester launch kits, email sequences, and adoption campaigns.
  • Coordinate onboarding campaign timing with Marketing and provide customer success briefs for campaign development.
  • Manage onboarding-phase HubSpot updates, meeting summaries, Fireflies AI notes, training schedules, follow-up emails, and resource distribution.
  • Track webinar attendance, adoption metrics, and resource usage, and report training effectiveness to the Customer Success team.
  • Operate and monitor AI-assisted workflows, make minor adjustments, and escalate workflows requiring redesign.

Requirements

  • 1–3 years of experience in customer education, training, instructional design, or customer operations.
  • Experience facilitating live virtual training for diverse audiences.
  • Strong written communication skills, including the ability to create guides, newsletters, and documentation independently.
  • Working knowledge of CRM tools, with strong organization and follow-through.
  • Curiosity about AI tools and ability to adopt new technology quickly.
  • Based in Canada with work authorization and availability across Pacific, Mountain, or Eastern time zones.
  • HubSpot administration or power-user experience preferred.
  • Experience in higher education, career services, or workforce development preferred.
  • Experience using AI assistants such as Claude or Fireflies in a professional setting preferred.
  • Webinar or LMS platform experience, basic video production or editing skills, and Train-the-Trainer experience preferred.

Benefits

  • Competitive salary.
  • Fully remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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