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Customer Success Engineer

4 hours ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM HubSpot JavaScript JSON Node.js Postman Python REST API Salesforce SQL
Apply Now

Catena Clearing

Catena Clearing is a data company founded in 2024 by a team of experts in vertical software, supply chain, and CPG & Retail. Headquartered in New York and backed by Shaper Capital, Catena Clearing offers innovative solutions for visibility data and is ...

Internet Software & Services
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Description

  • Own integration health for an assigned portfolio of accounts from onboarding through ongoing adoption.
  • Lead technical onboarding involving API keys, webhooks, third-party connections, and production deployment.
  • Conduct technical discovery and solutioning calls, translating customer use cases into integration patterns.
  • Diagnose and resolve API, webhook, data-flow, and integration issues end-to-end.
  • Investigate logs and payloads, and write code, queries, scripts, and documented workarounds.
  • Build reusable diagnostic tools and solutions to scale support across customers.
  • Partner with Forward Deployed Engineering on custom integrations and account handoffs.
  • Escalate complex issues to Engineering with precise reproduction steps and supporting data.
  • Provide technical feedback to Product and Engineering and improve onboarding materials, runbooks, and documentation.
  • Partner with Customer Success on renewals and expansion by ensuring customers achieve technical success.

Requirements

  • 3+ years of experience in a technical, customer-facing role such as Customer Success Engineer, Solutions Engineer, Sales/Support Engineer, or Implementation Engineer.
  • Experience ideally at an API-first or developer-focused SaaS company.
  • Ability to code in Python, JavaScript/Node, or a similar language; script against REST APIs, parse JSON, and debug integrations.
  • Strong working knowledge of APIs and webhooks, including reading documentation, testing endpoints, and tracing data flows.
  • Excellent written and verbal communication with technical and non-technical stakeholders.
  • Highly organized, self-directed, and comfortable managing multiple technical accounts in a startup environment.
  • Curiosity about customer systems and ability to solve technical problems end-to-end.
  • Experience with Postman, Zapier, or similar tools preferred.
  • Familiarity with production logs, observability tools, SQL, technical onboarding, developer documentation, or CRM/support tools preferred.
  • Supply chain, freight, logistics, or telematics experience preferred; U.S. location required, with no sponsorship available.

Benefits

  • Fully remote role open to all U.S. locations, with preference for Chicago, New York, Charlotte, or Nashville.
  • Competitive salary with full benefits, equity, and 401(k) match.
  • Remote-friendly startup environment with high ownership and leadership access.
  • Opportunities to influence product and API direction and build the Customer Success Engineering function.
  • Occasional team offsites and customer on-site travel.

Interested in this position?

Apply directly on the company website

Apply Now

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