Catena Clearing

Catena Clearing is a data company founded in 2024 by a team of experts in vertical software, supply chain, and CPG & Retail. Headquartered in New York and backed by Shaper Capital, Catena Clearing offers innovative solutions for visibility data and is ...

Internet Software & Services

Information Technology

7 open positions

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Customer Success Engineer

1 month ago

United States

Full-time

Mid Level

Customer Success

Customer and Technical Support

CRM HubSpot JavaScript JSON Node.js Postman Python REST API Salesforce SQL

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Catena Clearing

Internet Software & Services

View All Jobs 7

Description

Own integration health for an assigned portfolio of accounts from onboarding through ongoing adoption.
Lead technical onboarding involving API keys, webhooks, third-party connections, and production deployment.
Conduct technical discovery and solutioning calls, translating customer use cases into integration patterns.
Diagnose and resolve API, webhook, data-flow, and integration issues end-to-end.
Investigate logs and payloads, and write code, queries, scripts, and documented workarounds.
Build reusable diagnostic tools and solutions to scale support across customers.
Partner with Forward Deployed Engineering on custom integrations and account handoffs.
Escalate complex issues to Engineering with precise reproduction steps and supporting data.
Provide technical feedback to Product and Engineering and improve onboarding materials, runbooks, and documentation.
Partner with Customer Success on renewals and expansion by ensuring customers achieve technical success.

Requirements

3+ years of experience in a technical, customer-facing role such as Customer Success Engineer, Solutions Engineer, Sales/Support Engineer, or Implementation Engineer.
Experience ideally at an API-first or developer-focused SaaS company.
Ability to code in Python, JavaScript/Node, or a similar language; script against REST APIs, parse JSON, and debug integrations.
Strong working knowledge of APIs and webhooks, including reading documentation, testing endpoints, and tracing data flows.
Excellent written and verbal communication with technical and non-technical stakeholders.
Highly organized, self-directed, and comfortable managing multiple technical accounts in a startup environment.
Curiosity about customer systems and ability to solve technical problems end-to-end.
Experience with Postman, Zapier, or similar tools preferred.
Familiarity with production logs, observability tools, SQL, technical onboarding, developer documentation, or CRM/support tools preferred.
Supply chain, freight, logistics, or telematics experience preferred; U.S. location required, with no sponsorship available.

Benefits

Fully remote role open to all U.S. locations, with preference for Chicago, New York, Charlotte, or Nashville.
Competitive salary with full benefits, equity, and 401(k) match.
Remote-friendly startup environment with high ownership and leadership access.
Opportunities to influence product and API direction and build the Customer Success Engineering function.
Occasional team offsites and customer on-site travel.

Interested in this position?

Apply directly on the company website

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