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Customer Success Engineer

4 days, 9 hours ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
HubSpot JavaScript JSON Node.js Postman Python REST API Salesforce SQL
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Catena Clearing

Catena Clearing is a data company founded in 2024 by a team of experts in vertical software, supply chain, and CPG & Retail. Headquartered in New York and backed by Shaper Capital, Catena Clearing offers innovative solutions for visibility data and is ...

Internet Software & Services
View All Jobs 7

Description

  • Serve as the primary technical contact for an assigned portfolio of customer accounts, owning integration health from go-live onward.
  • Lead technical onboarding, including API keys, webhooks, third-party connections, and production launches.
  • Translate customer use cases into practical integration patterns through technical discovery and solutioning calls.
  • Reproduce, diagnose, and resolve API, webhook, and data-flow issues through end-to-end resolution.
  • Analyze logs, payloads, and internal systems; write code, queries, and scripts to investigate and remediate issues.
  • Create diagnostic tools, reusable solutions, workarounds, onboarding materials, runbooks, and customer-facing documentation.
  • Partner with Forward Deployed Engineering on handoffs and route bespoke customer-maintained builds appropriately.
  • Escalate well-defined issues to Engineering with reproduction steps and supporting data.
  • Provide Product and Engineering with structured customer feedback on roadmap, API design, and documentation.
  • Support renewals and expansion by ensuring customers achieve lasting technical value.

Requirements

  • 3+ years in a technical customer-facing role such as Customer Success Engineer, Solutions Engineer, Sales/Support Engineer, or Implementation Engineer.
  • Experience at an API-first or developer-focused SaaS company.
  • Ability to read and write code in at least one language, such as Python or JavaScript/Node.
  • Ability to script against REST APIs, parse JSON, and debug integration issues hands-on.
  • Strong working knowledge of APIs and webhooks, including testing endpoints, reading API documentation, and tracing data flows.
  • Excellent written and verbal communication skills for technical and non-technical stakeholders.
  • Highly organized and self-directed, with the ability to manage multiple technical accounts in a fast-moving startup.
  • Experience with Postman, Zapier, or similar API testing and integration tools (preferred).
  • Familiarity with production logs, observability tools, SQL, CRM/support tools, or building technical onboarding and developer documentation (preferred).
  • Authorization to work in the U.S.; sponsorship is not available, with availability for occasional team offsite and customer-site travel.

Benefits

  • Competitive salary.
  • Full benefits package.
  • Equity.
  • 401(k) match.
  • Fully remote work environment across U.S. locations.
  • High ownership and direct collaboration with company leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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