Customer Experience Associate

3 weeks ago
Full-time
Junior
Customer and Technical Support
Peerspace

Peerspace

Peerspace operates an online marketplace that connects individuals and businesses with unique and inspiring venues for events, meetings, and film shoots, facilitating short-term rentals of over 40,000 distinctive spaces.

Real Estate
11-50
Founded 2014
$35M raised

Description

  • Manage guest and host conversations through chat, email, phone, and SMS.
  • Resolve booking issues, mediate misunderstandings, and process cancellations and adjustments accurately.
  • Use AI assistance tools and the knowledge base to draft, review, and personalize responses.
  • Identify opportunities to provide exceptional customer support.
  • Escalate recurring issues, unclear policies, and product friction to specialists and leadership.
  • Meet response-time and quality targets while maintaining complete case notes.
  • Participate in team standups, Slack communication, and company culture initiatives.

Requirements

  • 1–2 years of experience in customer service, hospitality, support, or a related field.
  • Strong written communication skills and close attention to grammar, accuracy, and tone.
  • Empathy, sound judgment, and enthusiasm for helping people.
  • Ability to independently manage cases through resolution and determine when to escalate.
  • Comfort with technology, AI tools, changing policies, and new workflows.
  • Ability to interpret queue and quality metrics and apply insights to improve performance.
  • Third-party marketplace experience preferred.
  • Intercom experience preferred.
  • Availability for the four-week rotating schedule, including occasional Friday–Sunday shifts.
  • Hourly rate of $25.00.

Benefits

  • Remote-first work environment.
  • 100% employee-paid medical, dental, and vision insurance.
  • $500 annual professional development allowance.
  • Equity compensation and discounts on Peerspace bookings.
  • Laptop, high-resolution display, home-office setup stipend, and monthly phone and internet credit.
  • Annual in-person company offsite and team-building events.
  • Company-wide wellness days.

Interested in this position?

Apply directly on the company website

Apply Now

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