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Technical Support Liaison

1 hour, 20 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Datadog E-commerce HTTP JSON REST API SQL
Apply Now
NABIS

NABIS

Nabis is the #1 licensed cannabis wholesaling platform in California, offering a one-stop shop for cannabis wholesale with the largest portfolio of brands, lightning-fast services, and cutting-edge technology to support strategic scaling.

Distributors
51-250
Founded 2018
$44M raised
View All Jobs 14

Description

  • Act as the primary point of contact for external-facing teams and review escalations before they reach the technical team.
  • Investigate operational issues such as stuck orders, inventory sync problems, and financial workflow failures.
  • Perform technical triage using system monitoring tools such as Datadog to identify root causes.
  • Execute pre-defined SQL statements and parameterized scripts to process Customer Change Requests (CCRs).
  • Manually correct order states, inventory sync errors, and address verification failures using established playbooks.
  • Translate customer-reported issues into clear, actionable technical tickets for engineers.
  • Include relevant details such as order IDs and timestamps in bug reports and escalation notes.
  • Participate in weekly operational health syncs and advocate for customer experience concerns.
  • Differentiate between user error and system bugs that require engineering intervention.

Requirements

  • 2+ years of experience in customer support or customer service.
  • Strong written and verbal communication skills with the ability to explain complex issues clearly.
  • Logical problem-solving ability and comfort investigating root causes.
  • Ability to adapt in a fast-paced environment with shifting priorities.
  • High attention to detail and meticulous execution of support processes.
  • Comfort writing relational database queries independently using SELECT statements, WHERE filters, and multi-table JOINs.
  • Understanding of REST APIs and webhooks.
  • Ability to interpret HTTP status codes, including 400-level client errors and 500-level server errors.
  • Capability to analyze raw log data, trace IDs, and unformatted JSON payloads to troubleshoot system issues.
  • Experience with 3PL, logistics, e-commerce, warehouse management systems (WMS), or shipping carrier integrations is a strong plus.
  • Exposure to compliance-focused industries, especially cannabis compliance or track-and-trace environments, is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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