NABIS

Nabis is the #1 licensed cannabis wholesaling platform in California, offering a one-stop shop for cannabis wholesale with the largest portfolio of brands, lightning-fast services, and cutting-edge technology to support strategic scaling.

Distributors

Consumer Discretionary

51-250 (180)

Founded 2018

$44M raised

8 open positions

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Technical Support Liaison

1 month ago

United States

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

Datadog E-commerce HTTP JSON REST API SQL

Apply Now

NABIS

Distributors

51-250

Founded 2018

$44M raised

View All Jobs 8

Description

Act as the primary point of contact for external-facing teams and review escalations before they reach the technical team.
Investigate operational issues such as stuck orders, inventory sync problems, and financial workflow failures.
Perform technical triage using system monitoring tools such as Datadog to identify root causes.
Execute pre-defined SQL statements and parameterized scripts to process Customer Change Requests (CCRs).
Manually correct order states, inventory sync errors, and address verification failures using established playbooks.
Translate customer-reported issues into clear, actionable technical tickets for engineers.
Include relevant details such as order IDs and timestamps in bug reports and escalation notes.
Participate in weekly operational health syncs and advocate for customer experience concerns.
Differentiate between user error and system bugs that require engineering intervention.

Requirements

2+ years of experience in customer support or customer service.
Strong written and verbal communication skills with the ability to explain complex issues clearly.
Logical problem-solving ability and comfort investigating root causes.
Ability to adapt in a fast-paced environment with shifting priorities.
High attention to detail and meticulous execution of support processes.
Comfort writing relational database queries independently using SELECT statements, WHERE filters, and multi-table JOINs.
Understanding of REST APIs and webhooks.
Ability to interpret HTTP status codes, including 400-level client errors and 500-level server errors.
Capability to analyze raw log data, trace IDs, and unformatted JSON payloads to troubleshoot system issues.
Experience with 3PL, logistics, e-commerce, warehouse management systems (WMS), or shipping carrier integrations is a strong plus.
Exposure to compliance-focused industries, especially cannabis compliance or track-and-trace environments, is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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